Pigeon Appliances / Stovekraft Complaints & Reviews

6 months after buying the glass top gas stove from pigeon one of the buttons of gas got jammed ..and now all the other buttons of gas are getting jammed slowly slowly ..and even the flame has reduced from the burners..I want replacement of the gas stove now coz it’s not even a year and this stove has been giving me so many prblms

Date of incident 3 Feb 2022
Client number: [protected]
Service request: 2137834

Description of issue: Gas stove has manufacturing defect.

I had raised complaint of it online and it has been more than 3 weeks, no update on it. I had written couple of emails to them still they are not replying. Neither they pick the call nor they reply over what's app chat.

Quite frustrating experience. They have marked my ticket as part pending. I don't know from where they are bringing that part.

Very irresponsible and unprofessional behaviour shown by them. It looks as if they don't care about customer once they sold products.

Date of Purchase- 19tyh January 22
Start o[censored]se- February 12th 22
Product- Pigeon by Stovekraft Cruise 1800 watt Induction Cooktop
(Black) | B01GFTEV5Y ( B01GFTEV5Y ) HSN:85166000
error code E6

The warranty card has provided following number :[protected]
The number does not exist.

Purchased from Amazon. They said that for warranty company need to be contacted directly. Provided a number that is the number pigeon baby care product.

Contacted Stovekraft on their e-mail id. They responded asking following details:
"Dear Customer,

Thank you for your valuable patronage and for interest shown towards Stovekraft. We at Stovekraft express our gratitude to you, for taking time out and writing to us. Your satisfaction is key to our success and we will strive to give you the best service at all times. We sincerely apologize for the inconvenience caused. Please provide the following information,

1. Full Name
2. Contact Number
3. Address
4. Store Name
5. Bill Number
6. Date Of Purchase
7. Product
8. Model Number

Rest assured that your matter will be looked in with utmost care and attention. Once again we thank you for your interest. It has been a great pleasure serving you.
Best Regards
Stovekraft Customer Care
Phone:[protected]
[protected]@stovekraft.com"

Once I provided these information they have gone into Kumbhakarna mode- no response.

Gas stove releases flame with black carbon so the utensils bottom surface become black

We ordered the induction from Flipkart . But now it is not working . It is on warranty of 1 year. So please repair or replace it....

When switched on its not able to boil water .its not heating water. It problem started in recent

Your service engineer is not well trained
after service by service engineer my gas cook top is not properly work 2 burner are completely off

i am facing the problem last 2 months

Pigeon Acer Plus Induction Cooktop is NOT Getting Switched ON

The steel body of my pigeon electric kettle got broken from the top within a few weeks of my usage. It's not due to any physical damage. It is only because of the poor quality of the steel that has been used in this kettle.

Induction top is in warranty and it has stopped working .

Hi I am buying the pigeon gas stove 3 burner but is a one burner is not working properly I am using these a flame is yellow and After doing that, all the utensils turn black from below, , , so please help as soon as possible in please resolve this query asap

Pressure are not working properly during the cooking the gas is lick when we close the cooker top cover there is some issue with cooker

Vector induction not working

Mixer grinder is not working

Respected sir, i buy Pigeon Favourite IC 1800 W Induction cooktop from Flipkart on 15 Dec. 2021. Pigeon Induction not working properly. So, Please take necessary action about my complaint.

Contact No- [protected]
Address-
Name- VIKAS
BUNTU DEALER
VPO- BAND BARETHA, TEH- BAYANA, BHRATPUR, PIN- 321405

I purchase a peogen electrical kattle that in not working properly now.

Induction not working

My pigeon water kettle having heating issues. my water kittle not working.
i can't able to get hot water. please solve the problem.
contact number.[protected]
email;krishnakumar.[protected]@gmail.com

I've Pigeon electril kettle. I have purchased it from amazon on 07 September 2021. It has 1 year warranty but now it has stopped working. I emailed to customer care on 3rd Jan 2022, they asked me to go nearby dealer which MM Enterprises in Pimple Saudagar, Pune. I visited MM Enterprises on 05 Jan 2022. Technician from MM Enterprises checked the kettle and told me that I'll get free replacement as it is under warranty. He asked me to send warranty card, kettle photo to him. I sent him. He told me that he will lodge the complaint and I will get the new kettle in 20-25 days and old kettle will be collected on the same day. After that I called MM Enterprises many times as I have not received any complaint number, he told me that he has been calling customer care from long time and everytime there phone gets busy. I keep calling him many times. He doesn't reply to my calls. I have raised this issue to customer care. I have sent 16 mails to customer care but still I'm not getting any response.

Attaching the email conversation with customer care and chat with the MM Enterprises dealer.

Turned off while working. Now not working at all