Pigeon Appliances / Stovekraft Complaints & Reviews

My pigeon favourite ic 1800 w induction cook top on november 2019. I have bought it through flipkart on july 2019. I have raised complaint in flipkart and they forwarded me stovekraft contact details to raise complaint to them. I have raised complaint in december. But till today no service has been provided from stovekraft despite of continuous followup.
The product is within the warranty period. Due to the delay of stovekraft i have lost ₹ 626 in last month taking ₹ 760 for one lpg cylinder and 11.7 kg per month consumption of a household.
Hoping necessary action as soon as possible.
Mail address - [protected]@gmail.com
Contact no - [protected]

I am using pigeon 3 burner gas stove.. Today the middle gas knob caught fire while cooking all of a sudden.. Got this burner 6 months back only.. Since morning trying to call the pigeon.. As usual call is getting cut when i reach token no 2.. Feeling insecure to use that.. They are not responding to my call My bill no : [protected], dop : 10/07/19

I purchased one “pigeon inox 2.5 l induction bottom pressure cooker (Stainless steel)” from d mart super market, rajendra nagar, indore (Madhya pradesh) on 21st december 2019.

I found the cooker has a manufacturing defect, i. E., air and water goes out through the small hole affixed on the top and hence not whistling.

As the item is under warranty and the defect is found on the next day of purchasing (During the first cooking itself), i presume this will come under the purview of replacement.

Kindly advise how should i claim the replacement? Whom should i contact for the same?

Induction cooktop ic 1800 w induction cooktop stopped working after 6 months, tried contacting their toll free customer care number. But it's ibm customer care number, and the call went to ibm server service support. Pathetic pigeon, i thought this company is a well established one. Otherwise i would have went for samsung or philip induction cooktop.

Am purchased pigeon 3burner stove 1 half month only old my stove but one burner changing black colour and another two burner bottom coming fire, allready am raise complaint on previous month but that service not solve that issue, so am log one more complaint on dec 15, but still am not get any service from your side, allready one more person alerted for these complaint but his not attend my phone calls, do need full if you not am do need full for pigeon in consumer forum

I purchased pigeon 4 burner stove on 19.6.2019. Within two months of its use we found gas leakage from the stove and fire was found below the stove even after the stove is off. I registered a complaint and a technician was send and he repaired and said that there was a leakage and he cleared it. But after he left the we found the same leakage again and since the gas is leaking we are not in a position to use it. We are living in flat and this leakage is a threat to all the inhabitants of this flat. Hence we again complained and the complaint reg no is 1340720 and till this date they didn’t pay any attention to our complaint even after our repeated calls. During these days we were not in a position even to cook food and are forced to brought food from outside.
Hence it is highly necessary to replace this stove as there is manufacturing defect and give a new one. We have 2 children and are not ready to sacrifice our life on an explosion because of gas leakage.

I bought a mixer grinder on 05/10/2019 its not even two months not working properly. I raised a complaint through stovekrafts customer service through whats app through email. No one is responding it's been 20days and no one is responding.
Here are complaint details: I called up customer service and raised a request.. Dear Customer, Thank You for calling PIGEON Customer Care Your request id is 1337460 for any further assistance please WhatsApp on [protected].

Please advise.

The glass top of the our pigeon gas stove shattered suddenly. It happened so fast that the pieces of glass flew more than 10ft. We are lucky that none o[censored]s got injured. The gas stove was bought from flipkart in oct, 2017. As i searched online about this incident, i stumbled that this is not of a kind incident. It is quite evident to me that this is inherent fault of choice of material for the gas stove top since many gas stoves many other...

I have a 3 burner gas stove and using it since last two years. Today suddenly one of the burner started giving fumes and blasted within second shattering the glass top. This is very dangerous but fortunately nobody was in the kitchen at that moment.

Do you have any explanation for this. How come suddenly this can happen. Very angry and highly disappointed 😡 with the product. I can take you guys to court for playing with the lives of customers by selling such products. Will see it that you guys feel the heat of this blast which happened in my house.

My pigeon induction stove is not working... It is automatically coming as some e9 after 5 to 7 mins. I bought it on september during big billion day. So please come with a resolution soon. Hoping for the better response.

I am trying to reach through customer care number but it is not happening and i am very much worried about my product. So please help me on this.

Thank you...

Dear stoverkart,

I have purchased a 4 burner gas stove of pigeon from flipkart invoice number # fac7cw[protected] on 21st october. (Invoice attached)

I have problem in one of the gas burner i called at customer service center on 25th october they have taken the complain & request id : 1310604, they have told me that by 27th technician will visit. But today 29th nobody has visited, when i again complain today at customer care they have given me the technician number : [protected], i have tried 5 times but no response.

I really get fadeup with the service of pigeon, and now i am really thinking to return the gas stove. Its a wastage of money, and why stovercraft is giving 2 years warranty? If they could not handle the service request properly.

Regards

Subodh kumar kar
Order id: od[protected]

I have order on 12th october from flipcart and now it is not working properly

Model - favourite
Voltage - 220v 50hz ac
Wattage - 1800 watts

They are showing voltage problem but there is no voltage problem in my home
Please help because the product is new i have not used it and the return period of flipkart is also over.

I have purchased a ornate gas stove hob from qrs shop kanjikuzhy kottayam
After just 8 month's it's get blasted
I filed complaint in qrs and in pigeon customer care
Now it's almost one month they don't get it's spare
It has 12 month full body warranty
Irresponsible staffs
Don't buy this brand products
Sarath
[protected]

We had bought 3 cookers from flipkart out of which not even is working the lids are not fitting properly
We have been trying to contact you to get a complaint number for a very long time but there is no response from your side the toll free number is not connecting please give a valid phone number so that we can place a complaint from our side
You're employees are not corporating as they are constantly disconnecting my calls

1. Full name aastha aggarwal
2. Contact /alternate number - [protected]
3. Address along with pincode - sunway megapolis, pune, maharashtra, 411057
4. Store name - flipkart online
5. Bill number - fabzdc[protected]
Gstin - 29aaica4872d1zk
6. Date of purchase[protected]
7. Product - pigeon special 3 l
Pressure cooker
8. Model - 12736
9. Complaint issue - the product is not working after few days o[censored]sage. It is under warranty and needs to be repaired soon. Please help

Dear-sir, mam
Mana flipkart sa ek pigeon induction order kia tha jis ka sath 1year ki waranty thi.
Us induction ma bhut sari problem a rhi ha
Induction ko abhi 10months hua ha.
Induction ma fan, low heat etc problem a rhi haĺ. Sir mene aapke help line no. Pr contact krnr ki koshis ki but call na lagne ki wjh se mujhe yaha apke is complaint portal pr complain krni pdi sir/man plz help us

I bought two nos. Of pigeon yuga water bottles for my kids a month before and they told is unbreakable but one of water bottle cap is broken. No response with dealer. Pls help with this issue and still my bottle is under warranty. Need to replace the cap as well please let know why the customer care service of pigeon not picking the call. I tried every numbers but no reply

I bought a pigeon 3 burner gas stove on demart coimbatore (On 6th march 2019). They gave me a gas stove and not let me to check the condition and since i was also in a hurry bury because it was my house warming on next day of the day i purchased i took the gas stove without check. Later next day only i saw that in all three burners the stand to sit for vessels above burner is fits well for only one burner which is in middle. Other two is not at all suitable and can't even cook properly it made some fire accidents few times.
I have purchase bill and warranty card everything.
I have complaint about the same to stovekraft on march itself and it's been almost 8 months but still there is no response and very much disappointed. I have all the mails discussed with stovecraft. If this problem is not rescued within this week i am going to complaint this with consumer compliance.

This is sujitha from chennai (Nesapakkam). I bought a pigeon platino wet grinder through amazon on 22st aug 2018, it says i have 5 years warranty. My grinder was not working properly, i called customer care and requested for service, the customer care executive said that i will get a call from service team and the issue will be rectified in 72 hours, now more than a week still none of one has come for service... I called the customer service many times, initially they gave durai pandey ([protected]) and told to contact, i called him many times but he didn't have courtesy to respond the call, again i called the executive said that she will escalate this issue to her manager and suggested to wait to get a call from pigeon manager, i have waited more than two days still i didn't receive any call from anyone... Today i called the customer care, she gave another person no [protected] (Mahesh kumar) and told me to contact on this regard... I called him many times but no response from him too... Again i called customer care, now she has given the above email i'd and suggested to send an email. Whenever i call customer service they are trying to disconnect the call they don't have intension to provide proper service i don't know how can i proceed further... Very much disappointed with the customer service... My complaint no : 1269459

Regards
Sujitha
[protected]

I have bought a induction cook top from big bazzar (Pigeon brand). It was worked only inside the shop. When i come and turned on the stove sensor is completely not working. If i go back to big bazar they are sending me out without any proper reason. If i call to customer care from pigeon no one is responding. They are saying the technician will come. Again and again they are repeating the same. Please avoid buying products like this in big bazar. Also poor service from pigeon. Overall completely dis satisfied.