Pigeon Appliances / Stovekraft Complaints & Reviews

Placed an under-warranty replacement request for a defective induction cooker at the service centre in Pune in March this year (2023).

I'm still waiting for the replacement cooker to be delivered to the service centre.

Every time I call the customer service helpline I am told to wait a few more days. No definite deadline is every given. Customer Care often even hangs up on the customer. When I called the service centre because customer service advised me to check with them, the person at the service centre also hung up after placing the call on MUTE.

No one is able to help with any information on the replacement meant to be provided under warranty by a so-called ISO 9001:2015 CERTIFIED COMPANY. It feels more like a fraud company, especially after speaking to customer service today.

Hi,
I had bought a Induction stove from Amazon on month of June 2022 and last week while I was cooking the induction, the induction started to malfunction and in few minutes, it burst completely. I raised complaint, provided all details, they told the repairing will be chargeable. Even though it was not our fault still we bore the expense of transport and gave it to Service Center, Jai Rama Service Center, Kukatpally, Hyderabad and...

Gas stove button may not switch off

I have recently purchased a pigeon 3 burner gas stove and it is not functioning very well the flames are coming out dangerously also the knob is not working correctly

Within a one month time induction based non stick pan back side damaged, very bad quality products.
Received from Amazon - 31.03.23
Solid by: RETAILEZ PRIVATE LIMITED
Village -jamalpur
Gurgaon -122503
Hariyana
Invoice -DEL[protected]

The cooker is defective and not working properly

I purchased Pigeon brunet gas stove 2 burner on 23rd march 2023, delivered on 25th march.
Today morning (i.e., 19April2023) the glass top of the stove broken suddenly while cooking, It happened so fast and small pieces of glass spreaded around, no one was injured luckily, Logged a complaint by calling pigeon customer care, they are saying only for manufacturing defects, replacement will be done.
This type of manufacturing is failure and life threatening

Hi,

I had purchased zoom chopper in december 2022 and it stopped working after few usages. It has 6 months warranty, I had complained to customer care of stovekraft. They provided service center address to visit and get the chopper serviced. But when I went on that address there is no service center exist and when I called to the service center number they provided he told me some different address. I want my petrol expenses...

I have purchased a new Rapido Sleek Induction Cooktop from Flipkart on 24th of August 2022, I start using it since last 9-10 days and I found that the device has some serious issues, very frequently when I am using the Induction it is causing E6 issue so frequently, I even tried to keep the induction cooktop to a bit higher place so that the Fan can pass the air easily but that doesn't help much the issue exists.

One of your technicians came few months back and he checked and told us that he fixed it and it won't happen again but right after he left I found the same problem.

This E6 issue is happening so frequently that I am not able to cook properly due to this frequent issue of the cooktop and it seems that a completely faulty device has been sent to me which starts malfunctioning just after 10-11 days of purchasing.

I have attached the video of the issue as well, please check in the last part of the video and now this is happening so frequently like within every 10-15 seconds it is happening. I don't have any alternate cooking appliance now, so it is getting very difficult for me, so I want a quick replacement for the same else a quick restoration of the fault inside the device.

NOTE: I don't have any alternate cooking appliance now, so I need the replacement ASAP.

I never thought that Pigeon will be this bad product when it comes to the cooking appliances.

While trying to install gas stove, one of the burners was not working, gas was leaking from it.

I was purchased Blast of pigeon favourite ic 1800 W 6 months before.
Today it blast when it is in not working.kindly help me to get warranty against it

Dear Sir
I have purchased induction cooktop from Amazon in oct 2022, now from few days it’s not working, kindly suggest me solution what to do. Plz provide customer support service as soon as possible
Aditya
Cont [protected]
J&k jammu

I purchased a pigeon cooker 20days ago and there is some defect in the cooker by which it is not holding up pressure we tried reaching customer care they don't receive at all ..pleas help us

I just bought pigeon cooker 20days ago there is issue with cooker not holding up pressure
Can anyone help us? Because i see customer care is useless

I am very sorry to inform you that i have been purchased the " Pigeon Rapido cute IC 1800 W Induction Cooktop" through flipkart on 1.4.2023

That the same has been broken while heating the milk in last week

You are requested to please replace or repair at the earliest

My kitchen chimney motor got faulty, I already have logged complaints 2 times by local dealer does rejected the complaint without provide solution. As 1st incidence he had asked me to pay the visit charge of Rs 500, I have agreed to pay the amount but I have demanded him for the bill of visit charges, he accepted this that he is rejecting my complaint intentionally as I have asked him for the bill. Now I need resolution of my last logged complaint no. 2865206. Local dealer name- OJASVI ENTERPRISE MEERUT

My induction has been burnt suddenly when i switched on .

I am writing to express my extreme dissatisfaction with the pigeon defect stove that I recently purchased from your company. I regret to inform you that the product has a serious defect that has caused me considerable inconvenience and frustration.

Issues with flame 🔥

The stove burners do not function properly and frequently go out, which makes it impossible for me to cook efficiently. I have to constantly relight the burners and this not only wastes time, but it is also a safety hazard. Moreover, the gas smell from the stove is quite strong, indicating a possible gas leak.

I have contacted your customer service department several times to seek assistance with this issue, but the response has been disappointing. I have been made to wait for extended periods of time on the phone, and when I finally get through to a representative, they are unhelpful and dismissive. It is extremely frustrating to spend my hard-earned money on a product that does not work as advertised, and to receive such poor customer service.

I request that you take immediate action to rectify this situation. I would like a full refund for the defective stove, as well as compensation for the time and money I have wasted on this product. I trust that you will take this matter seriously and take the necessary steps to resolve it.

Pigeon by Stovekraft Cruise 1800-watt Induction cooktop (Black)
I have taken Induction stove of pigeon in January 2023,
Sold by:
RETAILEZ PRIVATE LIMITED
Sy.No.224 (P) Situated at Vattinagupally Village Rajendranager Mandal, ranga reddy District Hyderabad -501218

It suddenly got glass broken.

Glass broken, while cooking on induction .