| Address: | C-406, Nirvana Country, Sector 50, Gurugram, Adampur, Haryana 122018 | | Website: | www.planetspark.in |
I had enrolled my child to PlanetSpark course. They offered me 0% EMI based scheme which I opted.
After 59 classes I decided to end the contract and initiated the conversation with PlanetSpark.
Complaint#1 : At the time subscription cancellation, they informed me that they had actually given a loan via FIBE (formerly known as EarlySalary) and that I had to pay hefty INR 10, 000+ foreclosure charges. These things were not explicitly clarified during enrollment.
Complaint#2: Nevertheless, I made payment in full in the May'23 i.e. their outstanding fee plus foreclosure charges.
For some reason they haven't closed the loan on my name with FIBE and I'm getting few calls everyday asking for payment from FIBE. I'm reaching out to PlanetSpark for the last 3 months and they haven't responded or resolved the problem.
In all of this my CIBIL score is getting impacted plus the harassment at the hands of FIBE company has made my life very difficult.
Lastly, PlanetSpark company doesn't even have a Customer Care phone number where I can call and resolve this issue.
Please help to close this and reverse any impact to my CIBIL score due to PlanetSpark's inefficiencies.
Thanks Was this information helpful? | 
Sorry for the inconvenience caused. Please drop an email at [protected]@fibe.in along with your customer id and the problem you are facing. We will definitely look into it and get back to you at the earliest.
Best,
Team Fibe.