Planet Spark — Non refund and cancellation

Address: Gurgaon

Website: Planetspark.in

I have raised complaint with online consumer forum, with docket number 5771519 after being frustrated by planet spark suport team. My son, Aadiraj Singh Yadav, enrolled in a course with the Planet spark and paid a fee of 66, 500 rupees that is being converted into 12 month emi. However, due to unforeseen circumstances, he was only able to attend two out of the scheduled classes.

According to the institution's refund policy and assured by thier councellor, we can cancel the classes and get refund at any point of time if we have attended less than 5 classes, a student is entitled to a refund if they have attended less than five classes. As my son has only attended two classes, we should be eligible for a refund. However, despite numerous attempts to contact the institution via email over the past 20 days, we have not received any response.

This lack of communication and ignoring is deeply concerning and unfair. As a consumer, I believe it is my right to receive the service I paid for or be refunded accordingly.

So, finally raised a grievance request with online consumer forum.