Planetspark — Amount not refunded

Address:	C-406, Nirvana Country, Sector 50, Gurugram, Haryana 122018
Website:	www.planetspark.in

We had enrolled our son for a year course for 55, 000/- . The consuelling/admission session was with Mr.Abishek and Amman on April-14 2023. I was informed that to lock in the seat and avail admission discount they had asked to pay Rs 4500/- immediately and assured it's refundable during the conversation. Please find the bill invoice for the same.

On April - 15 2023 (Very NEXT DAY) due to my family medical emergency i was not in position to pay reset of the amount. Hence called up Amman and Abishek and informed the same.
On April - 16 2023, Amman and Abishek called up for rest of the amount to be paid immediately, else we have to forgo enrollment so that discount could be passed on to some other kid. And assured advance amount of Rs 4500/- will be refunded.
"All these conversation i had it recorded."

Note: So far not even a single class was scheduled.

From April - 16 on-wards it was torture to get to the customer care executives and get in the refund status. Finally managed to get a ticket
raised on May-2-2023. Bearing ticket number-123384.

After repeated mails and follow up, still haven't received any refund.

Company details:-
[protected]
ACCOUNT NAME: WINSPARK INNOVATIONS LEARNING PRIVATE LIMITED
Account Number:[protected]
IFSC Code: ICIC0001147
Bank Name: ICICI

Some of the executive details:-
[protected][protected]
shivam.[protected]@planetspark.in
praveen.[protected]@planetspark.in
zainab.[protected]@planetspark.in
zainab.[protected]@planetspark.in

Hence this would be first step towards series of approach authorities to obtain my refund.

Overall there is a huge communication gap and no proper response from any coordinator.. I have been initiating calls for every time but there is no call back and after multiple follow-ups they are giving call back. Whatever they promise is not being carried out.

Note: I have read through all there policy as well and pretty confident legally they do owe my money back which is rightfully mine.