Planetspark Complaints & Reviews

Enrolled my son for public speaking and creative writing. None of the teachers show up. Barely took classes. When asked for refund they ignored my $500 was wasted no answer back from any of the team members despite of 1000 of email msgz and watsapp calls to the account manager counsellor they lady khushi who enrolled us Jay who was another counsellor. Have been in contact with Animesh from head department for refund for months just back and...

We enrolled for PlanetSpark for creative english learning for our kid in the month of January 2024. We agreed for Rs. 40000 divided in 12 months installment which will be auto-debited from our HDFC account. The agreement was if we don't find the classes as suitable and as per agreement then we could cancel and the amount would be refunded. Below were the sequence of events which happened -
1. We enrolled on 6th Jan 2024 to agree on...

I had enrolled in Planet Spark classes by paying the required fees. After attending only two classes, I found that the sessions did not meet my expectations and therefore decided to cancel my enrollment.

As per the refund policy clearly stated by Planet Spark, a learner is eligible for a refund if the cancellation is made within 7 days of enrollment. I submitted my cancellation request well within this period, thereby fulfilling...

I enrolled[protected] to the course for both kids based on the commitments given by your counsellor Rwitikka mishra viz curriculum based and no limit on classes

later i came to know that I have been cheated with false promises by Miss Rwitikka Mishra in terms of curriculum and classes. Hence, I have not started and furthermore and I requested a refund from Dec 2024.

Later, I received a call from your representative...

Dear Sir

Recently I enrolled my child for online speaking and paid the fee via EMI but after making the payment within one weeks time my work got affected and lost most of my earning due to AI and I requested them and mailed several times to make a refund since I have not started any single class. My child has not availed and availing any single class so far and I am paying monthly EMI to my SBI credit for last two months.br...

Dear All Parents,
I am a parent of two children. I have recently been cheated and misguided by Planet Spark and Bajaj Finance regarding the monthly payments of an educational loan.
There are already 225 complaints registered on consumer complaint platforms. Many parents are frustrated, helpless due to lack of time, and angry because of the fraud committed by Planet Spark.
I believe that someone has to take a stand, and...

I am writing to formally request a refund for the amount paid 60000(sixty thousand)towards communication skills program. My enrollment ID is 1331384 .

However, due to dissatisfaction with service, I decided to request a refund as per the **refund policy** outlined on your website. I have already attempted to resolve this matter by reaching out to customer support via calls/emails, but I have not received any response or satisfactory resolution.

I request immediate action on this refund request, failing which I may be compelled to escalate the matter to **consumer forums** or take legal action under the **Consumer Protection Act**. Kindly process my refund within 5 days and confirm via email at [protected]@gmail.com or [protected]@gmail.com

I hope for a swift resolution to this matter. Please acknowledge receipt of this letter at the earliest.

Sincerely,
Siraj Anwar Khan

Dear Sir/Madam,

I have taken admission of my daughter Ms Yatika Singh. I do not like the classes. So want to cancle the admission. As said earlier that if you will not like the class then you can cancel the admission. But now refusing to cancle the admission. My daughter have taken only three classes and the course is not satisfactory that is why we want to cancle the admission. After one class only I have submitted the cancelation...

Subject: Urgent Complaint – Unresponsive Cancellation Request from PlanetSpark

Complaint Details:

I have made multiple attempts to cancel my enrollment with PlanetSpark, but they have not responded to my emails or provided any resolution. Despite reaching out several times via email and requesting a callback, I have received no response regarding the cancellation process.

I initially contacted...

They gave us a time period of 30 days for a cancelling the admission but never heard or server our request for withdrawal within 3 weeks after the course started. Instead, they were very unprofessional and irrelevant in providing a valid solution.

We have given a detailed explanation for our request for withdrawal but they never cared about any of our reasons. They were so reluctant to let us continue the course and also confirmed...

These people are scammers and are only marketing to push the sales on it. However once enrolled, we see the teachers selection was poor and not satisfied and hence requested them to withdraw from the course, from then there has been no response and communication from them. We have been trying to contact him thru all means and no response so far. Requesting all the parents to not get into this [censored] organization. Please save your time and money elsewhere.

Thanks

Hello Sir, Sales guys did awesome job in convincing me to pay full amount $1250, they promised me I will get refund any time if I don't like with prorated basis. After 5 classes ( and 1 demo ) I realized that these classes will not help my son as there are no proper moderation in practice class and there is no one to guide kid to perform on practice classes so, I have asked for refund but there is one answer questions for several weeks by customer service and also from advisor. After several weeks I the advisor told he left company and other advisor tool several weeks and finally told that said I signed contract that after 5 class no refund. They have strict rules for customer, but they don't have any rules or penalties if they don't provide service and make false promises. I see there are many complaints on this company most of the companies are cheated in same fashion. please help me.

I made an online payment of Rs.36450 on 13 June 2024 to Planet Spark, it provides online classes on public speaking, before paying the fees, i was promised customized classes as per the child's availability and schedule but once i made the payment, it turned out to be a different story.it was highly mismanaged and disorganized, i had to make repeated calls to schedule classes as per my child's routine. The practice classes couldn't be taken or rescheduled due to the company being mismanaged and absolutely disorganized. i wrote several emails, which were responded to, by automatic responses. i made several calls but those numbers became invalid. The contact number on their website is also invalid.it has been an ordeal and a horrifying experience. as nothing was going as per the initial promises made, i sent an email asking for a full refund, nobody reached out to me. as the amount was big and i didn't know what to do, i contacted my bank and raised a dispute and also filed a complaint on cybercrime cell as per the bank's advise. the bank has been provided with the relevant and the required documents that were asked for. i need to bring this issue to consumer forum because of the mental harassment caused and breach of contract at their end. They need to be reprimanded and this needs to be ensures that other innocent parents don't fall prey to this trap.

As per their agreements and details, one can have 5 classes each of performance + practice + learning. And I have only consumed 1 learning, 1 practice and also mailed for the discontinuation. But they didn't cancel the programme and even started deducting my EMI's. And not even cancelling the program and refunding.

Academic Counsellor: Rwittika Misra not responding to calls and whatsapp messages and shared wrong customer...

Same case as another complaint:
As per their agreements and details, one can have 5 classes each of performance + practice + learning. And I have only consumed 4 learning, 1 practice and 1 performance.
And also mailed for the discontinuation. But they didn't cancel the programme and even started deducting my EMI's. And not even cancelling the program and refunding. They are big frauds, never to fall in their trap......

As per their agreements and details, one can have 5 classes each of performance + practice + learning. And I have only consumed 4 learning, 1 practice and 1 performance.
And also mailed for the discontinuation on Feb 29th. But they didn't cancel the programme and even started deducting my EMI's. And not even cancelling the program and refunding. They are big frauds, never to fall in their trap.

Dear planet Spark,


I am Shaikh Mohammed Soyeb (Mo.[protected]), A Permanent Resident of 400/33/1, Bechar Suthar nu dehlu, Nr. retiyawadi, Mirzapur road, , Shahpur, Ahmedabad 01, I am writing this complaint application against Planet Spark company. In September 2023 I got a call from a Planet Spark salesperson and told me about their company that Plant Spark provides online classes to Kids for English language education...

I enrolled my Daughter (5th grade) for public speaking 1-1 online class on 21st Dec 2023, during the time of enrollment planetspark counselor(Abhijeet) told me that I can cancel the subscription before my 5th class and my daughter has attended only 2 classes. After that 2 classes, she and i have realized that their customer support is pathetic and also their Portal User interface is not good giving bad request pages (Page not displayed).And their course curriculum designed is not at all good. So i have raised these concerns to the support team on January 1st week, 2024 and they are least bothered and delaying the issue.I have attached the proofs.

In Jan, 2024, I have submitted ticket to their support team asking for enrollment cancellation and to initiate course fee refund. After so much delay, planetspark manager ( Prince) has called me last Saturday and saying
am wasting their time and forcing me to continue with the classes and also insisting me to sponsor this membership to my LKG kid. They are still delaying the refund and its been almost a month

This tells they are doing business and not the public speaking courses. Please help.
My daughter enrollment number is 57951

I enrolled my daughter during first demo class with planet spark based on commitment/promised if I send cancellation request before first 5 classes they will refund and cancel EMI. I requested to cancel enrollment after first class but they refused to refund. Worst response from customer support team. They are blackmailed me, harrassing me, forcing to take minimum 5 classes. It's fraud company. Pls help....

I enrolled my son for public speaking online class on 29th Nov 2023, during the time of enrollment planetspark counselor told me that I can cancel the subscription before my 4th class and I attended only 3 classes and when I approach to them for subscription cancellation before the 4th class their manager Mr prince Bhatia from planetspark forcing me to take 20 classes and each class will be charged 1000 rs with 18% gst and cancellation fee...

Planet spark is a fraud company which convinces us to buy the course on loan through Razorpay and pressurises us to share credit/debit card details for monthly EMI mandate approval.
I have already paid Rs 16000 and due to the EMI mandate, the money automatically gets deducted from my bank account.
I have emailed planetspark on 04/12/23, 06/01/24, 08/01/24, 15/01/24 &17/01/24 requesting them that I would not like to continue...

I was told that refund would be issued and I have been chasing since Aug and no action from their end. This is just cheating customers

Dear Sir/Madam,

I have taken admission for online course with Planetspark, and they have (WINSPARK INNOVATIONS LEARNING PRIVATE LIMITED) tie-up with Bajaj finance for loan.

I have taken a loan from bajaj finance, but planetspark is a third class company and now I had cancelled the admission and now they are refuse to cancel and told me that refund is not possible for 2:1 class.

However during enrolment meeting they told me if you don't like this class you can cancel the admission and they never told me that refund is not possible for 2:1 class. Not only this I have taken a admission for 1:1 they only they suggest me to go for 2:1.

This planetspark is fraud company and cheated so many peoples, you can check customers review on their site.

Can you help me to resolve this and refund from Bajaj finance since they are asking for cancellation invoice and planetspark is even not responding to any email.

Yashwant

I have told them multiple time stop the course since 4 month they stopped picking phone not refunding money and not stopping emi

We enrolled our child naming Vishavdeep singh chauhan of 6th standard in Planet Spark in November 2023.
They assure us to fulfill our child's upliftment in his study and to develop his speaking proficiency and skills in their course.
We paid them Rs 3500+3500 = Rs. 7000 for Two Months classes and activated Emandate online for further classes.
They promise us that if They fails to satisfy us towards my child's study and...

Sir, I had enrolled my daughter in 4 classes in Planet Spark, her enrollment ID is 56865 or I had enrolled on 2nd December 2023 but our daughter refused after doing only 2 classes. During this time, we contacted customer support of Planet Spark. But we sent a mail to cancel the class and stop the refund and EMANDATE. We had sent this mail on 13 December 2023 whose ticket number is 169835. Till now our daughter's class has not been canceled nor has our money been refunded. I have made the down payment for it. 9400 and Emandate of ₹ 85120 was made and we did not know anything about it and while making the payment, our daughter's counselor Piyush Pandey had told that if there is any problem in future, your money will be refunded immediately but right now Till now no mail has been received regarding this, neither has our money been refunded nor has our daughter's class been cancelled. Whenever we send a mail, we do not even get a reply to the mail. Our money has not been refunded yet. Neither has our Emandate been cancelled. Please help us.

Respected Sir/Ma'am,

On oct 27 2023 I enrolled in a course "Public speaking and creative writing" from www.planetspark.in for my daughter.
Their executive Govind Bajpai([protected]@planetspark.in) contacted me for a demo session and interaction with the kid .
And on oct 29 around 7.45 PM they have scheduled a meeting with us, in that meeting Fayieez ([protected]@planetspark.in) also joined later.
When they asked me to do the payment I refused to do so as I have to check for other options. But they were rushing me to do the payment by saying they have to do same day enrolment . And they have sent
an email stating the following option.

“Observation Period: 5 1:1 + 5 International Practice Session.
If you want to cancel the course within this timeline. All the EMIs would be stopped. “

Also the same was confirmed over the meeting that I can cancel the course within this 1 observation period and it will stop all the EMI.

The course total cost was 73875/ And this was converted into debit card EMI for 12 months. I have made the transaction through a gateway called ShopSe.

After the enrolment I have understood that the classes are just average and it’s not going to work for my kid and I have sent an email to them to cancel the course and stop the EMI on Nov 20, 11:30 AM . Service request raised in their system: 166616 and 166419

After many days of follow up, their Finance team contacted me and said that there are certain cancellation charges as per their policy and the demo classes are also chargeable!!
When I said that these cancellation policies or charges were not explained to me anywhere in written or oral and I have not agreed for this anytime during the enrolment.
And the reply was very surprised and rude that it's my mistake that I did not check it !! I have never agreed anywhere for the cancellation charges/policy during the enrolment.
I have called Govind Bajpai and he agreed that we refund the amount for whatever classes in prorate based charges with me

They are doing this intentionally to the customers, giving false commitment to the customers during enrolment.
And when customers reach them to cancel the course blaming the customer by saying it's your mistake you came to Planetspark and we did not come to you !
Such an arrogant reply I got from the operations manager Mr:prince Bhaita

Before the enrolment I have rejected the calls from sales team many time and they were forcing me to attend the session and they took more than 3 Hrs of our time and entire family was stuck because of this .
And later they are saying It's my mistake I have reached them .

This is very clear that they are trapping the customers and making money

I am loosing my hard earned money for nothing, I am undergoing a lot of mental stress because of this and spending my valuable office hours to follow up with them.
My kid has not attended any session from them and not going to use their service any more .

Kindly help to save me from this scam and get full amount refund, I can not lose my hard earned money for nothing. Student ID: 362567

I have had horrible experience trying to get my refund. They stated that I can get refund of the amount that I paid, if I didn't like the classes at any given point. I ask them for refund after initial classes. They are not issuing the refund saying I donot meet the company internal criteria for refund. None of that was told during the initial admission process. They make you decide and pay the fees everything during a single phone call. I hope nobody makes the same mistake of trusting them againHe is just 9 years old and she has no time to relax coming frm school and she fell sick due to her hectic pressure on her and we also got some finanical problems and requested to stop EMI till now we took only one class after so many mails and phone calls they are telling it is not possible to stop EMI.
You are hereby requested to take action and help to stop EMI.Child ID is 362567

Total fraudsters... At the time of counselling & enrollment, they made the wrong promises, they will say yes to everything you say. But after the payment, if you try to call the counselor or his BDM, they will not pick up your calls.. Even if you messaged him, they blocked you. Employees are very unprofessional. Due to their wrong promises, I had to suffer a loss of a lot of money. For this I have a complaint in consumer court as well as planning for legal action. Whatever commitment these people make, they break it within the next 7 days. These people concentrate only on presenting their views, they do not even try to listen to you. Very unprofessional behavior. The final conclusion is that these people cheated on me. One of the employee called and ask delete that review we will solve your problem after deleting that one more employee called and telling it is not possible because you took EMI option so we already paid to the bank so customer has to pay total amount without taking classes and he speaks very rudely to me

Total fraudsters... At the time of counselling & enrollment, they made the wrong promises, they will say yes to everything you say. But after the payment, if you try to call the counselor or his BDM, they will not pick up your calls.. Even if you messaged him, they blocked you. Employees are very unprofessional. Due to their wrong promises, I had to suffer a loss of a lot of money. Whatever commitment these people make, they break it within...