Planetspark — Cancellation of Entrollment and Loan EMI

Address: DLF cyber city complex Building,DLF phase2,sector-24,Gurugram,Haryana.

Website: www.planetspark.in

Dear sir
According to a Facebook advertisement, I attended a counselor class on July 4, 2026, followed by a demo class on July 2, 2026. During this time, a finance manager joined in, and together they finalized my enrollment. As a beginner, I asked about the fee structure and class process. Within an hour, they arranged an online loan from Northern ARC Capital Bank without giving me time to think. They completed all the bank formalities by accessing my Digilocker security password, which was the first thing that made me uneasy. Since then, everything from Planet Spark has felt lacking in transparency. The funds were transferred to a Windspark account instead of mine, and they only sent all the documents and the agreement after the transaction was completed. This was the second thing that left me feeling bad.

This experience made me take a closer look at PlanetSpark's reviews. I was surprised by the complete lack of response from the team member, counselor, and finance manager despite multiple calls and messages. On top of that, the Bank Authority has yet to respond to the cancellation of the Bank EMI, even after several email reminders.

I received my enrollment ID (136636) and class timetable. Out of the 100 classes offered, 40 are AI classes with no teacher. Only 20 learning classes have the option to choose the time, while all others are fixed. Because of this, I raised multiple tickets to cancel the enrollment and Loan EMI, but all were marked as resolved due to an inability to connect. I missed one call during my work hours and couldn’t call back, and there’s no customer care or toll-free number to reach. Three days later, I got an escalation call from Thanmay, the finance manager, who said the cancellation of the enrollment, Loan EMI, and payment advance could only be processed after I attended at least two classes and agreed to join the class scheduled for 9th July 2026.

I work as a Customer Care Executive in a private sector company on a 24x7 schedule. I joined a learning class at 9 p.m. on July 9, 2026, but it was postponed because the teacher was unwell and rescheduled for July 10. I couldn’t attend the learning class on the 10th, even though the teacher joined, because it wasn’t assigned to me instead, I was assigned an AI performance class9No teacher). As a beginner, it was very difficult to attend a performance class instead of a learning class. I felt extremely disappointed and lost all hope regarding PlanetSpark. Despite logging multiple complaints and sending follow-up emails, I received no response from anyone except the teachers. I’m no longer interested in continuing with a team that values customer money over their time and concerns.
As per the bank, if Planet Spark cancels the enrollment, they can cancel the EMI.
Kindly request your support to cancelling enrollment, loan EMI, and returning my down payment.
Yours faithfully
Pradeepkumar.T.S