Planetspark — Enrollment cancellation fake commitment refusing refund

Address:Delhi
Website:Planetspark.in

I enrolled my daughter during first demo class with planet spark based on commitment/promised if I send cancellation request before first 5 classes they will refund and cancel EMI. I requested to cancel enrollment after first class but they refused to refund. Worst response from customer support team. They are blackmailed me, harrassing me, forcing to take minimum 5 classes. It's fraud company. Pls help.
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Mar 31, 2024
Updated by niranjan sawla
After waiting for last 70+ days still no refund. Customer support team is following unethical practices. Worst experience from Planetspark.
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Issue is not resolved.
Course Price : 39601 INR
Total Learn Classes -32, Total Practice classes – 31, Total Performance classes – 64
Attended classes before cancellation requested on 21st Jan-24 mentioned below : -
Total Learn Classes -1, Total Practice classes – 0, Total Performance classes – 0
For attending only 1 class as mentioned above they are charging 34% of total course price as deduction after lot of follow up.
This is completely unfair and unethical deduction offer.

Issue is not resolved
after escalations and lot of follow up they are offering deduction of 34% of total fee for attending only one class where as at the time of enrolment they have not informed any thing about such deduction. Planetspark reply is very unfair and unethical.
Pls. help to resolve issue.

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    Delhi
    India
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