Planetspark — PlanetSpark and EarlySalary - Cancellation of course and refund

Address:	https://www.planetspark.in/
Website:	122018, 56, Sector Rd, Block D, Jal Vayu Vihar, Sector 41, Gurugram, Haryana 122003

I had taken a course from PlanetSpark for my son (9 years) in May/2022 and had to cancel the course on 30/June/2022 which I had informed PlanetSpark in writing (see email attached) and also by calling them. When we had taken this course they insisted that we take a loan of 76, 000 rupees from Early Salary (loan provider) as it will be convenient for them to setup a direct debit on my bank account. Hence even though we did not want a loan we had to undergo this process as it was insisted by PlanetSpark team. The entire onboarding process was done within 2 days.

Now after a month or so we did not want to continue with the course since my son was getting much time from his school activities which started mid of June 2022 and hence we decided to cancel the PlanetSpark course on 30/June/2022 and informed both PlanetSpark and Early Salary. While joining PlanetSpark had promised that we can cancel the course at any point of time.

It's been over a month now, and have been following up with them for cancellation however they are not completing the process. Meanwhile Early Salary has been calling multiple times daily, harassing and threatening me to still continue paying the EMIs else they will send recovery agents and take legal action on me. Even after repeated reminders by calling PlanetSpark team and emails (see attached) they are not completing the cancellation process. Early Salary team is not speaking directly to PlatnetSpark while they are insisting they want a cancellation confirmation from PlanetSpark which they have not sent yet while they insist that I pressurize PlanetSpark for closure which I have been doing by calling and sending emails but they keep on saying that is pending with some or the other department.

Please help in closure and refund!