Planetspark — Planetspark is not refunding my money and even after cancelation of the course the money is being deducted from my account

Website:www.planetspark.in

I enrolled my daughter for their classes course in the end of January 2022. After two months I realized that it's good for nothing, so I talked to their personnel to cancel the course in April. They said that the course will be canceled in April itself and henceforth was no longer taking the classes .From the very first day it was decided that the fee would be deducted only when I pay it, it would not be automatically deducted from my account. However, from May 2022 without any reason the EMI started deducting and I was not attending any of their classes. I called them hundreds of times and sent many emails to them but no response has come from them, they always say, " They are working on it", the same excuse. It's June 2022 and I again get a message from Eduvanz that money will be deducted from my account again in a few days.They are working in an incompetent and irresponsible manner.
She has taken only 16 classes but I have made the payment of amount Rs 16000/-
So, according to your course cost per class cost is Rs 560/- . That means 560 × 16 = 8960/-
Whereas I have already made a payment of Rs 16000/-
So, I should be getting a refund of Rs 7040/-
Kindly look into the matter on priority basis and do the needful. And make sure no more money should be deducted from my account.

I expected that they all will hold true to the assurances that they all made and give me my refund.
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They are big time cheats. We are consulting a lawyer and will be filing a case against planet spark
Sudarshana Pal Chaudhuri's [Complaint's author] reply, Jun 4, 2022
So, is there any way to stop them from deducting money even after we have stopped the classes in April cause they are going on deducting the EMI's. Such cheats they are.
Unless you go some legal way, they would not not refund the money. All staffs are cheaters. It took me 1 month of 3rd party involvement to get my refund.

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