| Address: | Bengaluru | | Website: | www.planetspark.in |
I enrolled my Daughter (5th grade) for public speaking 1-1 online class on 21st Dec 2023, during the time of enrollment planetspark counselor(Abhijeet) told me that I can cancel the subscription before my 5th class and my daughter has attended only 2 classes. After that 2 classes, she and i have realized that their customer support is pathetic and also their Portal User interface is not good giving bad request pages (Page not displayed).And their course curriculum designed is not at all good. So i have raised these concerns to the support team on January 1st week, 2024 and they are least bothered and delaying the issue.I have attached the proofs.
In Jan, 2024, I have submitted ticket to their support team asking for enrollment cancellation and to initiate course fee refund. After so much delay, planetspark manager ( Prince) has called me last Saturday and saying
am wasting their time and forcing me to continue with the classes and also insisting me to sponsor this membership to my LKG kid. They are still delaying the refund and its been almost a month
This tells they are doing business and not the public speaking courses. Please help.
My daughter enrollment number is 57951
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