| Website: | www.planetspark.in |
I have cancelled classes from Planetspark on July28th 2021, as my daughter was having health issues(eye) and doctor had advised to reduce all the screen-time. I have availed loan from Eduvanz for the classes taken from Planetspark.
I had emailed the request to cancel to "[protected]@planetspark.in". But till now there is no response, though I have shared my mobile and asked them to callback. No call or reply till now. Raised a customer care Ticket too.
Also tried reaching the customer care number: "+91 [protected]". This never works!
Then I tried calling the counselor who had initially got us introduced to the program. He never picked our calls. Though he replied to WhatsApp message telling the Account Manager will take care. He then shared Account Manager mobile number. Also I tried asking the Teacher on more contact details, but even she just had the counselor mobile numbers only and didn't have any contact on the management.
Account Manager mobile number never works, and after 4 days we saw the Account Manager online in WhatsApp, though here network call never works. She replied back that she will discuss with finance team and update us back the next day.
2 days later she confirmed that our cancellation is processed and no more Eduvanz will deduct loan amount. We requested the same confirmation via email. She told she will do it.
Now the same day we received SMS alert from Eduvanz on the next month deduction amount. Then I called Eduvanz, to see how to cancel or stop the loan deduction. The Eduvanz representative replied that they didn't get any such info or request on cancellation of loan. And nothing can be done from my side as it needs to be closed properly from PlanetSpark only!
Now I try calling Counselor and the Account Manager no one picks the call. No idea how to proceed here. I'm stuck, and our hard earned money is being looted. Don't know how to catch these guys!
Need to take proper action against these fraudsters. Was this information helpful? | 
Post your Comment