PLI — Pli is not updated, it is not found online

Address:

Hyderabad, Andhra Pradesh, 500001

Date:[protected].
Policy name: p. Pullaiah
Policy number: ap-196195-cs.
Dob: 1-jun-1960
Contact: [protected].
Andhra pradesh.

Respected sir,
I have been paying premium for my pli, detailed above, for past 12 yrs. It went fine till dec 2015. After that, the entire pli network gone online so that for 2 months they didn't collect our premiums. Later once the network become online, we tried to pay the premium, but not happened. Because my pli didn't get online and whenever i go to post office they say that policy is not found so that premium can't be paid.
As the policy not found online, the respective post master, in prathipadu village, asked me to go to tadepalligudem, nearest head post office, and make a complaint in pli section. People in tadepalligudem post office pli section told me that it could be only resolved in prathipadu only because the last premium was paid there only. Later again prathipadu people said that can't happen here, just go to the post office where you have opened the pli and where the first premium was paid. It was amalapuram, in east godavari distict. I went to amalapuram also, and asked them to get the premium. They told me they should not take it because it has to be paid at the postoffice where it was last paid, that is prathipadu village again. A cyclic process, where there is no result or no alternative solution.
I came to dak sadan, hyderabad to get the answer. They filed a complaint and told me to pay in general post office hyderabad only, as in point of sale. Up to then the amount became around rs.11, 200/-. We paid that and again put in track by paying the premium every month. They took it till march 2017. Later they are saying that point of sale is not available, so you can't pay the money. Then they told me to go to dak sadan and give a complaint. From then the pli amount is still pending, more or less it will become rs.10000 again, which will be a high amount at a time where we just pay rs.1150 everymonth.
You know what, i complained in dak sadan hyderabad, not just once, it is more than 8 times i complained and contacted them. They are always taking my xerox copies of pli book and bond and telling me, within 2 months it will be resolved. It is one and half year now from their said. No result so far. But now also i have been going there every month to know any improvement has come. Nothing at all.
By april, 2018, the policy become matured. But the issue is still pending today.
I request you to take some action and just let us know what to do now. I am just trying all the possible ways to bring this to your notice.
Thanking you sir.
Yours sincerely,
P. Pullaiah, librarian,
Apswr school, arugolanu, west godavari district,
Andhra pradesh.
534152.
Ph: [protected].

Documents enclosed:
1. Pli bond
2. Pli book front page
3. Last premium image