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Postal Life Insurance [PLI] Complaints & Reviews

www.postallifeinsurance.gov.in
1.3
Updated: Apr 21, 2025
Complaints 1233
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319
Unresolved
914
So far, so good. Postal Life Insurance [PLI] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Postal Life Insurance [PLI] will keep up the work and continue to help more customers with their concerns even better 🤝
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Postal Life Insurance [PLI]

Postal Life Insurance [PLI] reviews & complaints(1233)

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V
vivekraj13
from Vandavasi, Tamil Nadu
Jan 10, 2025
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Not receiving mail

My account i slocked due to mismatch in password. Hence trying to retrieve via mail but not receiving a mail from the portal to reset the password for PLI login account....
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V
viswu
Mar 21, 2024
Mar 21, 2024
This thread was updated on Mar 21, 2024
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Regards login problem in pli payment site

Address: 6/259 Periyamattarapalli, Varatanapalli

My name is R Viswanathan I paid for pli dues through online payment site till Feb 2024 but now I am unable to login to the site. It's shows invalid customer ID or password eventhought I reset password and entered correct I'd it's showing error. My mail I'd is visu.[protected]@gmail.com...
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N
Narayan Prusty
Aug 8, 2023
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Maturity PLI Policy NO -APS933104-L On 03 May 2023

Address: Military Hospital Kirkee Pune-411020 Maharashtra.

Respected Sir,
With due Respect humble request, I beg to lay down the following for your kind consideration and favorable order please.
I Havaldar Narayan Prusty have opened a PLI policy from your kind office vide policy No APS933104-L dated on 22Apr2009. On Maturity of policy I have deposited my policy Bond at my home town GPO Bhubaneswar District Khurda Pin751001(GPO receipt attached)on 10May2023.I have not received my policy...
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K
kiran198521
from Bengaluru, Karnataka
Jan 12, 2023
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PLI portal not showing up my policy details

Hi PLI,

I have been a PLI customer since Jan, 2022. I have opted Santosh PLI Plan and first premium amount of 55343.00 was paid as first year premuim last year. Policy number is[protected].

Now for this year premium payment, I couldn't find this policy listed under my customer ID in PLI portal which says 'NO POLICY FOUND'. Please look in to this matter urgently.

Regards,
Kiran Raj...
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S
sunilandshivansh
from palampur, Himachal Pradesh
Dec 12, 2022
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Amount debited from my account for PLI Online Payment but still shows transaction failure and no generation of slip

Address: SUNIL KUMAR S/O LATE SH. PURSHOTAM SINGH, VPO GOPALPUR TEHSIL PALAMPUR, DISTT KANGRA H.P 176059

A Transaction of RS 5527 for the policy no HP-203154-CS SANTOSH, Customer name Sunil Kumar and customer id 48627218 was made on the dated[protected].The transaction was for the period of 01/04/2023 TO 30/09/2023.My order no was OR[protected].This transaction was pay using online portal (https://pli.indiapost.gov.in/) on dated[protected]RS 5527)with google pay id [protected]@okicici to indiapost.[protected]@hdfcbank and its UPI transaction...
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J
Jnlove
from Bengaluru, Karnataka
Nov 4, 2022
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Monthly Premium not updated in PLI

Dear sir,
I had paid premium for my PLI policy No APS[protected]L on 30.09.2022 through pay recovery. Premium amount was debited from my account but the same was not credited into my PLI policy.

Hence I kindly request your good self to do the needful to credit the amount in PLI policy at the earliest.

Thanking you...
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R
rohit_mohanta
May 28, 2022
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I am not receiving the password reset link even after numerous tries

I am not able to pay my premium because I can't login into my account. I am getting error message " Your account is locked. Please click on forgot password to generate new password link". But even after numerous tries to reset the password, I am not getting any email with the reset link. It's been like this for few months now. Now Penalty has been increasing on my account. Kindly look into it....
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K
Koko123
May 21, 2022
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Wrong name given in the policy as against the correct name in the Aadhar and government service ID

Address: Kanankhu village,Chandel district -795127, Manipur state.

Sir/Maam,
I took an Endowment assurance policy of Postal life Insurance with policy no.[protected] from Post office Chandel branch, Manipur. However the my name in the policy is written as Wanglum Ruwingtha Anal which is not my correct name. My correct name should be Wanglum Ruwngtha Anal .I had provided my Aadhar card and Government service ID while applying for the insurance in my hometown branch. However, my name in the policy...
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R
rahulroy819
from Delhi, Delhi
May 9, 2022
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Paid twice (Online & Offline) PLI premium for the month of March 2022

I have paid PLI Premium for Feb 2022 of Rupees 5173.00 on 12/03/2022 through offline mode. However, I registered and opted to pay subsequent premiums via online mode. But when I paid a premium for April 2022, I had paid both March and April month premiums to activate the PLI policy while opting online mode of payment. So, I had paid a premium for March month twice, as evident in the attached online-offline receipts. Kindly resolve and adjust...
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R
Ramnarayan Sharma
Apr 9, 2022
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Unable to login with my credentials

I, Ramnarayan sharma, policy holder with policy no.[protected], whenver try to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". What is this?, i can't understand it. I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again...
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Ä
Äñil Dämõr
Feb 9, 2022
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Online premium pending status

Hello I have made a transaction to pay premium of PLI policy no. 74572502 my transaction is successful but in history their are still showing transaction pending please resolve my problem asap or refund my amount...
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V
Varsha1993
from Pune, Maharashtra
Nov 30, 2021
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Policy status showing as inactive

Dear Sir, This has with reference to Postal Life Insurance Policy (Policy No.[protected] Under this policy, the premium payment has been made till month of June 2021 . Further, policy also shows inactive (whithout any reason) but actually it is active with the premium paid till June-2021. In view of above, it is requested to look for this matter and do needful. Regards, Varsha Dhage...
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U
uday1971
Aug 25, 2021
Sep 17, 2023
This thread was updated on Sep 17, 2023
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About account locked message

Sir I am customer holder of PLI. My account id is 7325466. when I try to login, a message appears "your account has been locked. click on forget password". I HV tried so many times to reset password but same message appears everytime. pl resolve my problem.

Uday Thete...
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A
azay1
Jun 1, 2021
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Policy status shown as INACTIVE

This has with reference to Postal Life Insurance Policy No.[protected] which has sum assured Rs. 1000000.00/-. Under this policy, the premium payment has been made till the month of June 2021 but online it shows the policy status as INACTIVE. Several times I tried to contact on telephone number given on web site however nobody responded. In view of above, it is requested to look for this matter and do needful.
Regards, Ajay Rai.br...
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P
pothuru venkatesulu
May 6, 2021
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Status Id 99

What is the meaning of Status Id 99 for pli premium payment. When I make a payment it is appearing as above and NA for reference Id. Please clarify...
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6
64324403
May 4, 2021
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Online payment done, but status is still in pending

Amount is deducted from the bank, but the premium payment status is still in pending. My customer id: 64324403.
Please check and resolve the issue....
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C
Champa garai
Dec 7, 2020
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Receipt no

Sir,
I am Champa Garai having PLI Policy no[protected]. I paid online premium for November 20 on 26/11/20. Payment status shows success but not get receipt no. When I try to pay for December 20, it shows two months due.
Please solve this as soon as possible.
Thanking you.
With regards.Champa Garai....
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V
vidur sharma
Nov 21, 2020
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Pli premium payment status id showing 99 pending while money is debited from account

I have paid premium of my PLI on 20.11.2020 through debit card and the money got deducted from my account. Status in the pli website showing pending with status id 99.
Kindly resolve the issue and process the refund if transaction is failed.

Name of policy holder: vidur sharma
Customer id: 61868655
Policy Name: Santosh
Policy Number:[protected]
Amount: 3425
Mob: [protected]...
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S
Suryani
Nov 4, 2020
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Payment not credited but amount debited.

Sir my name is T. Srinivasu. I have paid my pli premium on 4th November 2020 through online from my SBI account net banking of rupees 726, but the amount was not shown in payment history. it showed as pending in payment history.
My policy no.is AP481062-CS.
Ref. :[protected] IGAJTPSAS7
My mobile no.is [protected]
My mail id is [protected]@gmail.com
Please make my amount credited to my pli premium for november...
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A
Abhinav KS
Nov 3, 2020
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No policy found message after login in the PLI online portal

Please note that I have a postal life insurance policy and I have been paying my premiums online till now. Recently I noticed that after I login to the PLI portal it displayed a message - NO POLICY FOUND.

Name: Abhinav Kumar Shukla

Policy No. :[protected]

Request you to kindly rectify this error so that I can pay my premiums and check my policy....
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