Plum Goodness — Not received products as ordered

This is in reference to Order No.- 560119, Registered Ph. No.- [protected],
I " Madhu budhwani" placed an order dated- 04/07/2021 under The Big 7th Birthday Sale Scheme which is applicable for 2 complementary products ( Plum Cherry Body Scrub and Plum Avocado Hair Mask) if purchased more than Rs. 1, 999/-

I've paid 2, 182.15/- through paytm, Transaction ID- [protected] and Order ID- [protected]-[protected] dated 04/07/2021.

But I Haven't received any of the complementary products as mentioned in sale.
And same has not been stated in my invoice.

This depicts misleading practice by the company to gain more sales but not providing the stated products as promised. I also reached on the contact no. available in plum goodness website but didn't answered by anyone. I didn't expected this from such a reputed company. I would have rather purchase the products from other brand who is much more reliable than you and believe in Transparency.

Enclosed:
1) Screenshot of Payment made via Paytm
2) Invoice generated by you