Plum Goodness Complaints & Reviews

On January 10th, I placed an order (Order #2957293) with an expected delivery date of January 15th. However, the order was not delivered, and I received a message on January 22nd stating that the delivery had been returned due to unsuccessful contact attempts.

Despite multiple contacts with Plum's customer service through their website, email, and phone, I received false assurances and no proactive updates on my order. The...

I ordered few products from plumgoodness.in website on 20 June 2023. I received the order confirmation mail too.

On 21 June 2023 I received another email stating that my order has been cancelled at my request.

I did not request for any cancellation at all. How is this fair for them to cancel the order themselves and then say that I requested for cancellation?...

I have ordered plum 10% niacinamide serum 30ml
Plum green tea face wash 120ml duo with order no 1255786
I haven’t received 10% niacinamide serum
I have received plum green tea face wash 75ml only one
With some freebies
And I also received the product which I have not ordered

I ordered 6 products from plum goodness and didnt recieved yet
Its beenn 6 days. I already paid my amount. All tracking id are showing its delivered but i didnt recieve it yet

This is in reference to Order No.- 560119, Registered Ph. No.- [protected],
I " Madhu budhwani" placed an order dated- 04/07/2021 under The Big 7th Birthday Sale Scheme which is applicable for 2 complementary products ( Plum Cherry Body Scrub and Plum Avocado Hair Mask) if purchased more than Rs. 1, 999/-

I've paid 2, 182.15/- through paytm, Transaction ID- [protected] and Order ID- [protected]-[protected] dated 04/07/2021.

But I Haven't received any of the complementary products as mentioned in sale.
And same has not been stated in my invoice.

This depicts misleading practice by the company to gain more sales but not providing the stated products as promised. I also reached on the contact no. available in plum goodness website but didn't answered by anyone. I didn't expected this from such a reputed company. I would have rather purchase the products from other brand who is much more reliable than you and believe in Transparency.

Enclosed:
1) Screenshot of Payment made via Paytm
2) Invoice generated by you

I placed order on 6daysback.but still they didn't shipped my order out.here is the proof.
Once placed order which means it's mine.they cannot cancel my order at all.tbay have no rights..I need my order at all please help me here is the proof
325652 - Hey, please note that the orders are delayed a bit for the shipping and deliveries due to the current festive period. We hope you will understand the situation and cooperate.

How many days? You should teach them a lession now a days customers money is no value to them.
Please do not hesitate to call us at[protected]Mon-Fri 10AM - 6:30 PM, Sat 10AM - 1:30PM) or email [protected]@plumgoodness.com if you have any questions at all regarding the above.

Love,

Plum People