[Resolved]  PNB — Claiming Refund by filling dispute charge form

Address:

Kirti Nagar, New Delhi (West)

My name is Nitin Sharma and I had ordered Product of RS.45.02 in Amazon on 28 December, 2020 and d after that I cancelled this order due to personal reason. And on 11 Feb, 2021 Amazon initiated the amount to my card and on 16 Feb, 2021, they said that money is credited in my account but I still didn't get the money. Amazon sent this reference number : # 30005103570358183190764 and told me to fill charge dispute form but Punjab National Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My Account Number is [protected] and IFSC Code is : PUNB0014800.

The official email I received from Amazon is :

" Hello,

This is to confirm that refund for amount 45.02 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 30005103570358183190764

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund. "

Thanks you sir