PNB MetLife — Pnb metlife mera term plan - cheating customers | |||||
I applied online for the policy on 24April 2015, and initiated the cancellation of my policy by email on 29th april because i came to know that the agent has lied to me. I followed the protocol of cancellation - following up from the agent/customer care - insurer grieviance cell - GRO but no one replied to me except the automatic emails, and none has taken any steps to help me get my money back. Moreover, after lot of days the pnb grieviance cell replies to me with my email edited wrongly and its history removed. I wonder if these guys can give a headache when the person is alive then I wonder how easy would it be for the family to get money from these people, in case of any unfortunate incident ? My policy details - policy num 21886999 Application ID: 30812668 Policy name: PNB Metlife's Mera term plan Policy Was this information helpful? | |||||
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Punjab National Bank [PNB] customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Metlife team,
I have initiated my cancellation before 30th April. I need my REFUND.
Your representative is trying to dilly-delay the refund and making me move in circles.
If such simple things are so difficult for your team to understand, when the policy holder is alive, I wonder, how much trouble would a claim settlement be ?
Regards
I have initiated my cancellation before 30th April. I need my REFUND.
Your representative is trying to dilly-delay the refund and making me move in circles.
If such simple things are so difficult for your team to understand, when the policy holder is alive, I wonder, how much trouble would a claim settlement be ?
Regards
Dear Hassan,
The cancellation of your policy is under way and the refund amount will be disbursed in your account shortly.
We apologize for any inconvenience caused to you. Should you have any further queries, please do not hesitate to contact us here.
Regards,
PNB MetLife Team
The cancellation of your policy is under way and the refund amount will be disbursed in your account shortly.
We apologize for any inconvenience caused to you. Should you have any further queries, please do not hesitate to contact us here.
Regards,
PNB MetLife Team
You can drop an email for better communication. Verbal communicate wont help. Also, send a signed complaint copy our the Registered post and make a photocopy for future use in such a situation. If fail so you can register a civil complaints and as per IRDA insurance policy the contract for cancellation free exit period vary from policy to policy. Don't believe and depends on an Agent verbal communication. If failed to send any communication they will get more revenue too. Please read terms and condition carefully. For my personal interest I have typed more info here.
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As we have also received your complaint on mouthshut.com and are already in conversation with you there, we would like to keep you posted there itself for all updates and further conversations.
Regards,
PNB MetLife Team