[Resolved] Poco — New Mobile bought POCO C31 | |||||
I ordered a mobile (POCO C31 Royal Blue 32GB) from Flipkart (Online)on 30th Mar 2023. It got delivered on 31st Mar. Within 10days of time it is getting heated immediately(within 5 seconds). And it is heated so much that I am not able to touch the mobile. i requested to replace the mobile with a new piece ASAP as i am worried it may blast. I sent email to the email address( support.[protected]@po.co) which is specified in their site . but every time it triggers non delivery message to my email. I do not understand if they have given wrong email address. I am not able connect with them to raise a complain and replace my new mobile. They are making fool to consumers. Need your help here Was this information helpful? | |||||
Apr 22, 2023 Complaint marked as Resolved 1. I bought a new POCO C31 mobile from Flipkart site on 30th Mar 2023 and got delivered on 31st Mar.
2. After passing 10days that mobile is getting heated so much that it is not even touchable.
3. I tried to contact Flipkart and got the message that we can not return as the duration for return policy is over
4. Then i tried to contact POCO customer service through email (the email id mentioned in their site [email protected])
5. From that 10days i get an error message from Gmail that Delivery incomplete (There was a temporary problem delivering your message to [email protected]. Gmail will retry for 19 more hours. You'll be notified if the delivery fails permanently)
6. Now my concern is " to whom i am going to contact if the brand new phone is faulty". Flipkart's team saying we can not help. POCO customer service is not reachable.
7. So i want to raise a complaint against POCO, so that they exchange the mobile with a new piece.
Hope that clarifies | |||||
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