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Police — refund not received

My refund rupees 2869 not received back yet now but when i cummunicate to paytm they said that we are already send back your refund as on 26.09.2017. And they also said that the problem is on the bank end then i enquiry to bank but they told this is paytm problem. But till now i wait for refund but not received pls do needful

With regards
Dharam chand
Asstt. Sub. Inspector
Haryana police
[protected]
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