Policy Bazaar — 2 wheeler insurance without pa cover from bharti axa

Address:

560099

Bought a 2 wheeler insurance from policy bazaar. Insurer is bharti axa. They sold it with out pa cover. After paying the premiun amount online, when i received the policy paper, i found that pa cover is null which makes the policy invalid as pa cover is mandatory for any 2/4 wheeler insurance now a days. Checked with policy bazaar customer care. They asked to forward d/l and smart card of the vehicle. They also said that they will check with bharti axa and will come back within 7 days with a link to pay the extra amount for pa cover. Its more than a month now. Every week i am receiving email from policy bazaar where they are extending the date and doing nothing. They are saying that bharti axa can not calculate the amount which they want for the pa cover.

I am ready to pay and get ta proper insurance. Really dont understand what the issue is.

Customer care is also hopeless, they are lying on face. They disconnect the call on face if i ask for a justification or if i ask them to connect me to a senior. They are also lying and showing such attitude as if i am asking policy bazaar to pay the money on behalf of me.

So frustrating. Suggestion is to avoid policy bazaar.