Policy Bazaar — CAR INSURANCE POLICY[protected] Intermediary Reference Code:[protected]

I have taken car insurance policy from Edelweiss from your site Ref[protected] as on 14/05/2019 . The insurance was in name of Company .Last month my son closed the lease and got Car tranferred to his name.
Change in ownership by getting new RC completed. We requested for change of name in Insurance to Edelweiss and all requested details provided.
We got message from PB asking for Video of car as per App .
Video was taken to best of my abilityand sent The same was rejected 3 Times .The third time rejection was based on Odometer is not covered. This info was available with you in first two video.
Even though we sent mail indicating we may not upload any further video, to avoid conflict I sent one more video which was not even acknowleged (We did not receive confirmation SMS)
I have been dealing with PB for last 5 years insuring 3 to 4 Vehicles and deeply disappointed by high handed behaviour of your Inspection team .Pl do understand i am not Video professional .
Your inspection team has taken more than 10 days for the above action which should have been completed in 3-4 days.
In view of your deficient service I may be compelled to take New insurance to safeguard my interest but will take this case to logical end.
Ask your team to review the matter and resolve the issue amicably.
Thanking you