Policy Bazaar — car insurance - ref no:[protected] policy no. [protected] 000 - hdfc ergo

I took a car insurance policy from ms. Jyoti and in spite of telling her numerous times the details in the policy are still incorrect. She even assured that once i make the payment, i would get a call back from her and she would assist me in the process to get a hard copy. But as expected she was only interested in achieving her targets and not concerned about the customer service.

During the interactions, she acknowledged that she has revised year of manufacturing to 2009, because of which my premium, as well as the available options, went down. But my policy still shows the year 2010.

I booked my complaint and the next day i got a call from one of their executive at 11.30 a. M. I was pre-occupied in an important meeting yet i took out time and informed him - either get the requisite corrections in the policy or if he is unable to then - he can cancel it and initiate the refund. He suggested me the following options:

An amendment is possible but you need to pay for that - why am i supposed to pay while it was a mistake of their sales executive. How could they even expect customer would pay for their errors. Now i feel this mistake was intentional to lure more money.

Option 2 - cancellation is possible but i need to provide an alternate valid policy - have these guys lost it? If i have a valid parallel policy why would i buy one more from policy bazzar??
And more importantly, while issuing a new policy they do not even ask for the previous policy but while canceling they need a valid parallel policy. How is this justified? My previous policy expired on 30th jan 2019 but they could still issue on 31st jan a new one without even inspection. Now when i am asking them to cancel it because they messed it up, they ask for a valid parallel policy. The reason is quite obvious now, their sole intent is getting money by hook or by crook and then harassing customers.

Before i hung the call, their executive informed me that he will discuss this matter internally and would come up with a solution in the next two hours. But there is no response.

Before buying the policy, i got multiple calls because i seemed a potential customer to them but now these guys are least bothered, simply because they got the money. I must say these guys are real "thugs of hindustan"