Policy Bazaar — commercial car insurance - poor service

Address:

Kolkata, West Bengal, 700093

I had purchased a policy from oriental thru policy bazaar, however due to some issue... Agent had requested to cancel that policy asked me to make new policy

Which is made, however pending for more than 48 hrs as i am yet to get the cancellation and refund confirmation

Policy number : 211200/31/2019/138371

Oriental insurance company

Need the solution urgently along with cancellation and refund status