Policy Bazaar — Complaint Regarding Delay in Claim Settlement (Policy No.[protected])

Address:

Divisional office 30, gurugram, unit no 34,35, 6A, 6b, ground floor, vipul trade centre, sector 48, sohana road

I am writing to bring to your attention the unsatisfactory service that I have received from Policy Bazaar regarding my motor insurance policy (Policy No.[protected]). I purchased the policy through Policy Bazaar Insurance Brokers Pvt. Ltd. on[protected].

On 13-April-2023, my car (Nissan Magnite) (Vehicle No.CH01CE-5981) was hit by an unknown truck at one of the light points around sector 46 in Chandigarh. The accident severely damaged my car, which was insured by United India Insurance company. I immediately registered a DDR at the nearest police station and informed the service center about the incident. A representative from the service center contacted the surveyor, who examined the car on 17-April-2023 and submitted the report to insurance company.

It has been more than 25 days since the accident, and I have not received any update from Policy Bazaar regarding the claim settlement. I have been continuously following up with customer care representatives of POLICY BAZAAR, who always promise to get back to me but fail to do so. My car has already been repaired, and the cost of the repairs, as informed by the Nissan Magnite service center in Chandigarh, is approximately Rs. 25, 000.

I am extremely disappointed with the way Policy Bazaar is handling my claim. The agents are not performing their duties and are harassing me. This delay is not only affecting my day-to-day work, but it is also causing me mental harassment.

I request you to take this matter seriously and help me to resolve the issue at the earliest. I hope you will consider my complaint on priority and take appropriate action to resolve the issue.