Policy Bazaar — Complaint Regarding Unprofessional Handling of Training and Joining Process

Address: Plot No.119, Sector - 44, Gurgaon, Haryana – 122001

I am writing to formally lodge a complaint regarding the unprofessional handling of my joining and training process after my college placement in Policy Bazaar.

As per the initial instructions from your HR team, I was required to attend training in Gurgaon. At that time, I was associated with another company as a POSP, and I was clearly told that I must first cancel my POSP ID before joining Policy Bazaar. Following this instruction, I cancelled my POSP ID with the other company to be eligible for your training.

However, after that, I have been repeatedly told “next week you will join” without any confirmed date or proper communication. Once, even my ticket was issued, but later the HR informed me that the ticket was not mine and I should come next week instead. Unfortunately, in that “next week” as well, there was no response or confirmation from your side.

This lack of clarity, repeated delays, and absence of transparent communication have caused me significant mental stress, wasted my time, and also led to the loss of my previous work opportunity.

I request you to kindly look into this matter seriously, provide a clear explanation for the delay, and give me a confirmed date of joining/training without further confusion.
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Policy Bazaar customer support has been notified about the posted complaint.
Aug 18, 2025
Updated by Kartikey Bhatia
Subject: Complaint Regarding Miscommunication and Lack of Clarity in Joining Process

Respected Sir/Madam,

As I mentioned in my previous complaint regarding Policy Bazaar, on the same day after I submitted that complaint, I received a message from HR Mam Mansi Rawat asking whether I would like to join on 18th August and also instructing me to fill out a form. I replied “Yes” and filled out the form immediately.

However, after that, there has been no response from her side. Is this some kind of joke where candidates are being misled? Kindly tell me clearly whether you want me to join or not. Because of this uncertainty, I had to leave my previous job, and now I am being kept in confusion without any clarity.

I am sharing the details of the concerned HR below:

HR Name: Mansi Rawat

Mobile No.: [protected]

I sincerely request you to contact this HR Mam and ask her why she is behaving in such a way. Also, I would like to know who will take responsibility for the loss I have already suffered due to this situation.

Yours sincerely,
Kartikey Bhatia
[protected]
 
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    Ground Floor, 119, , Sector 44, Gurgaon, Haryana, India - 122001
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