[Resolved] Policy Bazaar — delay in refund | |||
I signed up for an online health insurance policy on 2nd april 2018. After making the payment, they send me an email about the next steps which included medical examination. Since i am outside india and not available for medical examination, i lodged a cancellation request and request for refund on the very same day. Their customer care ignores my refund request (Which i lodged couple of times through their website) and instead sends me a reminder email for medical examination every day. Proposal e-quote number:[protected], dated 02-apr-2018 Cancellation requested #pb51409334 dated 02-apr-2018 Another cancellation request #pb61369755 dated 02-apr-2018 Another cancellation request #pb53037716 dated 09-apr-2018 Was this information helpful? | |||
May 3, 2018 Complaint marked as Resolved They sent me an email confirming the refund and also made the refund in the bank account. Policy Bazaar customer support has been notified about the posted complaint. Verified Support Apr 12, 2018 Policy Bazaar Customer Care's response Dear Rahul, Greetings from Policybazaar.com! Thank you for alerting us with your concern. We are really sorry for the inconvenience caused to you. We tried to reach you on your registered mobile number ending with @2355, to discuss about your Aegon iTerm: Aegon iTerm (Application Number:[protected] insurance policy. However the calls were unanswered. Kindly provide us an alternate number and a suitable time to connect with you. In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected]. Thanks & Regards, Sameer Sharma PolicyBazaar.com Verified Support Apr 15, 2018 Policy Bazaar Customer Care's response Dear Rahul, Greetings from Policybazaar.com! Please be informed that we have already forwarded your cancellation request to the Insurer. Further, we are constantly following with he Insurer regarding cancellation status. As soon as we receive any update from the Insurer, we will inform you the same. In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected]. Thanks & Regards, Sameer Sharma PolicyBazaar.com Verified Support Apr 19, 2018 Policy Bazaar Customer Care's response Dear Rahul, Greetings from Policybazaar.com! Thank you for alerting us with your concern. As per the update received from the Insurer, we would like to inform you that your Aegon term proposal has been cancelled. Further, you will be receiving your refund in the source account in next 10 - 12 working days till 4th May. We request you to kindly elaborate your above mentioned concern at "[protected]@policybazaar.com". In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected]. Thanks & Regards, Sameer Sharma PolicyBazaar.com | |||
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For 12032 im paying for 16400 INR, which is not in the policy . Kindly refund the deducted amount and Make sure this is not happening in future months