[Resolved]  Policy Bazaar — forced to buy a policy and now saying me to file a cancellation request

Address:Pune, Maharashtra, 411048

Dear sir/madam,
I purchased a term insurance policy of tata aia on 5th february from policy bazaar for my husband who is out of country for his employment. An executives mr deepnash and ms deepa called and forced me for payment saying if delayed the premium will increase by 15 percent as the insurer will fall in certain age bracket after two days ie 7th february. I just made an enquiry and thought to go for it after my husband’s return but was trapped by mr deepansh who spoke and convinced me to trust him for giving the best available policy and immediately sent me a link for payment which i followed and made the payment.
The staff was fully aware that the proposed insurer is out of country and will only be back in march end still he pushed me for purchasing on his behalf. After 4 days of purchase and assurance that our policy is registered i received a call from policy bazaar that they cannot forward our policy as the insurer will only be available in march and not immediately. They are asking me to write an email on my front that i wish to cancel the policy and request for the refund.
They took hours of mine over the phone and collected all the informations also took all the documents and now asking us to cancel it on our behalf.
How wise is it? I need my policy with the compensation now.
Kindly help.

Regards,

Mrs eram shaha.
[protected]
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Mar 15, 2018
Complaint marked as Resolved 
Policy Bazaar customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2018
Policy Bazaar Customer Care's response
Dear Eram,

Greetings from PolicyBazaar.com!

Sincere apologies fort the inconvenience and hassle you have been through.

As per our discussion on 10th Feb18, please be informed that we have escalated your complaint to concern department on priority.

Further, we will go ahead and analyze the subjected concern from every aspect and will share the feedback for the same.

Also, We have forwarded your cancellation request to the insurer on priority to get the refund initiated on time.

Meanwhile, we request you to please be patient with us.

Regards
Vaibhav
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