Policy Bazaar — Formal Complaint Regarding Misguidance Resulting in Rejection of My Term Insurance Application

Address: [email protected]

Dear Customer Support Team,

I am writing to lodge a formal complaint regarding the incorrect advice provided by Policy Bazaar insurance advisors, Mr. Adarsh (Mobile: +[protected] and his manager, Mr. Mohammed Anwar, which has resulted in the rejection of my term insurance application with Tata AIA.

During the consultation, I clearly disclosed my existing medical conditions, namely thyroid disorder, high blood pressure (BP), and blood sugar. Based on this information, your advisors assured me that Tata AIA would consider my application after conducting the necessary medical examinations and that there would be no issue in proceeding with the application.

However, I was shocked to learn that my application was rejected due to a history of stroke being mentioned in my medical records which was never diagnosed my life by the Advisor .

This rejection has caused significant prejudice to my future insurability, as insurance application rejections are often required to be disclosed to other insurers and may adversely affect my ability to obtain term insurance in the future.

I therefore request to:

Conduct a thorough investigation into the advice provided by Mr. Adarsh and Mr. Mohammed Anwar.
Explain why I was advised to proceed with the application despite the risks involved.
Review the handling of my case and determine whether proper professional standards were followed.
Take appropriate corrective and disciplinary action, if any negligence or misrepresentation is established.
Provide me with a written response detailing the findings of your investigation and the actions taken.

I look forward to your prompt response and a fair resolution of this complaint.

Yours sincerely,

Sunit Karun
[protected]