Policy Bazaar — Health Insurance Reimbursement Pending Since June 2026 Repeated False Assurances by Policybazaar and No Proper Response from ICI

I am filing this complaint against Policybazaar and ICICI Lombard regarding the unreasonable delay in processing my health insurance reimbursement since June 2026.

I have been continuously following up with Policybazaar since June 2026. I submitted all the required documents to Mr. Swapnil, a Policybazaar employee. However, I have not received proper cooperation or a satisfactory resolution. I have repeatedly been assured that my reimbursement would be processed within two days, one week, or other specified timelines, but none of these commitments have been fulfilled.

Despite numerous follow-ups with Policybazaar and ICICI Lombard, I have not received a clear explanation for the delay or a definite reimbursement date.

Before hospitalization, I specifically enquired with the Policybazaar representative about whether reimbursement was available under my health insurance policy. The medical condition was newly diagnosed at the time of hospitalization. After making this enquiry, I proceeded with the hospitalization. I subsequently submitted the required documents, but my reimbursement remains unresolved.

Insurance details:
Insurance Provider: ICICI Lombard – Elevate Health Insurance
Policy Number:[protected]
Policy Coverage: ₹7, 50, 000
Policybazaar Reference ID: 6227195
Date the issue was first raised: June 2026
Policybazaar claim assistance reference raised on: 17 October 2026

I am extremely disappointed with the prolonged delay, repeated unfulfilled assurances, and lack of proper communication. I have spent several months following up without receiving a satisfactory outcome.

I request Policybazaar and ICICI Lombard to investigate this matter, coordinate with each other, and process my eligible reimbursement as soon as possible. If the claim cannot be processed, please provide a written explanation stating the exact reason and the applicable policy terms.

I also wish to clarify that I intend to proceed with my policy renewal once the pending reimbursement issue has been satisfactorily resolved.

I request urgent intervention, a written response, and a definite resolution timeline. I have waited for months and cannot continue to rely on repeated assurances without an actual resolution. Please treat this complaint seriously and resolve the matter without further delay.