Policy Bazaar — ignore the customer when they don't have proper answer

Website:

www.policybazaar.com

I need reliance general insurance quote from policy bazaar. I have current customer of reliance general insurance.

When i interact with online chat from policy bazaar mr. Ronit arya. Welcome me.

They give quote all other insurance company except of reliance general insurance.

When i asked i need or need to compare reliance general insurance quote from policy bazaar this will not be possible they said "we provide the best deal of the current year but not from the same insurer because we compare quotes with your existing insurer"

& i asked pls give me in writing as i am the customer i want to see the where it is in writing.

They ignore the customer & connect with another new policy bazaar executive person for online chat with me.
& again he will start the welcome only or nothing.

Policy bazaar should not ignore the customer.

This is my first visit with policy bazaar & it is very very bad conversation i never recommended to any one purchase or compare from policy bazaar.