[Resolved] Policy Bazaar — misbehave from your customer service

Manasviman

from Vasai-Virar, Maharashtra

Address:

Thane, Maharashtra, 401202

With respect to your ad received yesterday for medical plan of star health insurance, i started receiving calls from customer service. Today morning i was busy in my official work, i got a call from +91 [protected] for asking for policy again. I politely replied to him saying that i dont want anything now, please dont call again and again. That person again called for twice. Being a factory manager, morning time is very crucial for me. So i dont want such calls. Within a minute that person sent me a message in very abusing language. Is this the way your team dealing with customers?

I am attaching screenshots of sms and call history for your reference.

I hope you will take proper action against this and i will be updated for the same.

+1 photos

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Nov 11, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

Policy Bazaar Customer Care's response Dear Sir,

Greetings from Policybazaar.com !!

We would like to inform you that we are unable to retrieve any data with your given details. Request you to provide your registered contact number or email ID so that we can further resolve your issue.

We are concerned to note the dissatisfaction expressed in your email and deeply regret for the inconvenience caused.

In the meantime, if you have any other queries, please do not hesitate to call us on[protected]Toll Free). We will be happy to assist you.

Regards,
Neha Arora
PolicyBazaar.com