Star Health And Allied Insurance Complaints & Reviews

Respected Sir/Madam,

I, hereby submit this complaint against Star Health and Allied Insurance Company Limited for their unfair practices, negligent service, and abrupt cancellation of my long-standing health insurance policy despite over 12 years of continuous loyalty as a customer.

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Complainant’s Details

Name: K. Manimaran

Policy Number: [protected]br...

Respected Sir/Madam,

I am writing to formally lodge a complaint against Star Health and Allied Insurance Company for the unjust rejection of my reimbursement claim under policy number [protected], claim number CIR/2026/161200/0440060.

On 21 06.2025, I contacted Star Health customer care and generated a claim ID for my treatment. However, upon submitting the reimbursement documents, my claim was rejected on...

My claim CIR/2026/161130/0617284 for ACL reconstruction surgery got rejected by Star health stating it is a preexisting condition while i got the complete tear of ACL as i slipped down on floor and I was on policy period. It is not a preexisting condition. They rejected the claim telling it is preexisting condition from MRI findings while they are unable to provide me with a proof on what findings in MRI states it is a preexisting injury....

To,
The Grievance IRDAI

Dear Sir/Madam,

I am writing to formally raise a concern regarding an unexpected premium increase on my health insurance policies:

Policy No. 1: P/700002/01/2025/060325 (Family Floater – Base Policy)
Policy No. 2: P/700002/01/2025/060326 (Top-Up Policy)
For the policy period 2024–2025, I paid a premium of ₹21, 103 (including 18% GST), which amounts...

I have allreadr give complaint to company and IRDA also the token no. is[protected]. I hope you will do something about this ....

Dear Sir/Madam,

I am writing to request your urgent intervention in a matter concerning Star Health and Allied Insurance Co. Ltd., which has failed to settle my genuine health insurance claims, despite continuous follow-up for almost one year.

I wish to express my deep disappointment and frustration regarding the handling of my claims. Although I have submitted all required documents and fulfilled every formal...

We received a quote from Star Health Insurance for group student insurance and made an advance payment of Rs 85316 (for 1, 108 students at Rs 77 each) in November 2024. However, we still have not received the policy document. Despite multiple calls and messages, we only received the payment receipt two days ago. It has now been more than nine months since we began following up with Mr. Srinivasan[protected] and Mr. Vikraman ([protected])....

I am filing this complaint against Star Health Insurance for rejecting ₹30, 000 from my father’s hospitalization claim, despite submitting all valid documents. The total bill from Neptune Hospital, New Delhi (18/03/2025 to 22/03/2025), was ₹93, 155, of which only ₹59, 055 was settled.

I submitted:

Receipt No. 512 for ₹30, 000

Doctor’s signed letter explaining the charges
br...

I have taken insurance policy on[protected] and three premiums have been paid. Last premium was paid on[protected]. On[protected] I was admitted in MIMS Hospital Kannur due to breathing difficulty. I was discharged on[protected] and an amount of Rs 1, 42, 178/- was the bill amount. I have claimed reimbursement of the bill amount. But the company rejected my request stating that the company could not ascertain the duration of the disease....

My Daughter Riddhi singh ill seriously and she was admitted to Paras Hospital Patna on Date:-09/01/2024 and due critical condition she was put on the Ventilation for four days from 09/01/2025 to 12/01/2025.I was send all test report, Medical report, Medical Bill submitted to Branch Office Patna .
As per Health Policy No- P/[protected]/2024/003528 Contract to pay all medical bill pay up to 5 Lakh but company refuse to pay Paras Hospital...

I had a very disappointing experience with staff from Star Health Insurance. I was interested in learning about their insurance plans, but her rude and unprofessional behavior completely changed my mind.

She called me first, and when I tried to ask questions about the policy, she became aggressive and dismissive. At one point, she even said, "Ye log kya premium denge?"

As a potential customer, I expected...

I am Blessy Y M, living in Chennai. During vacation time, me and my family had gone to our native at Nagercoil. During that time my second daughter got high fever and admitted in Dr. Jayasekaren hospital on 01.01.25 and got discharged on 03.01.25.

We already had taken Star health Insurence for our family from October 2024 onwards. But during claim process they rejected our claim since we are paying the amount on EMI basis....

This Star Health Insurance or some kind of fake company repeatedly keep on calling my mobile number. I am not interested in taking health insurance especially not from this fake nuisance health insurance. Nonsense people, nonsense company who will buy their policy when they irritate the people. Despite blocking their number keep on calling from different numbers. Nonsense....

I am writing this with so much frustration and disappointment. My daughter was admittted on 22-10-24 in kims hospital trivandrum, kerala for adenoidectomy surgery. My policy number is [protected] and claim number is CIR/2025/181123/1131112. Name of patient is Juanito MV.Initial approval was recieved on 23-10-24.But on discharge on 24-10-24, no reply recieved from star health end for final approval on discharge.
I have contacted...

MY Policy no. P/211213/2024/000110. MY Claim no.. CIR/2025/211213/0087992 DATE 29/04/2024. Company required many time papes. I Submitted many time.But the company no response to me. Please help me [protected] [protected]@yahoo.com

Please remove the PAN NO. BASPM5730Q from the PAN lookup. I have resigned from Star Health still it is still showing kindly remove the pan no. on a priority basis....

Res Sir,

This is Inform you that I am submitting the Reimbursement of my child in this time i am also inform that Star Health And Allied Insurance Claim No. CIR/2024/613011/1731057 . After discharge my son i am sending total bills and care certificate.
But the Senior Medical panel to be Reject my claim due to patient is stable condition. How to i know he stable or not Doctor told me he need admit so i can admitted in...

Dear Sir,
With due hunour my humble request to you as a senior citizen for cordial & active cooperation against fraudulent activities of the foresaid company. I was hospitalised for fistulotomy operation as per advice of my treating Doctor with 48 hrs prior intimation to the company as per their rules.
After discharge on 06/03/24 all the required documents were submitted on 15/03/24.As per their estimation on basis of documents the claimed amount was Rs68576 they intimated me but they reimbursed me only Rs 33361 against Rs 68576 on 18/04/24. They discarded surgeon charge, O.T charge, investigation charge, medicine charge within hospital. I complained against misjudgement for reimbursed amount to the company on 20/04/24 but no response received from their end and then to Grievance Redressal officer of the company, to Office of the insurance ombudsman, kolkata on 30/05/24 but no action taken till the date.

You please pursue their secret policy which they do not disclose the customers like us & kindly take active steps by which I could get my legal claim.

Dated, Burdwan-18/06/24 With Regards
Mr.Bipad Taran Das
Claim No-CIR/2024/191123/1675933

From
Amol Gavali
Ghatshiras Pathardi Ahmednagar District 414106
Mobile [protected]

Policy Number P/151114/01/2021/057533

Respected Shri V Jagannathan Sir & And Higher Authorities of Star Health Insurance

My Name is Amol Gavali I am from Pathardi Ahmednagar District of Maharashtra...I have taken policy from Star Health of 4 person of my Family

The sum assured...

Claim intimation number: CIR/2024/161135/1480445

Name of the Insured Patient: Vineet Bansal
Age/ Gender: 55 years 8 months / Male
Product Name: Family Health Optima Insurance Plan
Policy Number: P/161135/01/2023/003579
Policy Period: 28-Feb-23 to 27-Feb-24
Diagnosis: CAD
Date of Admission: 22-Jan-24
Name of the Hospital and Location Medanta The Medcity -Unit of Global Health Ltd. - GURGAON • 122001

The insurer denied claim sighting the below:
It is observed from the medical records submitted during cashless processing that the insured patient has undergone surgery 12 years back. Hence, we requested the insured to furnish the past investigation reports and complete treatment records. We note that you have not furnished the required documents and details. In the absence of the above ocuments/details, we are not able to further process your claim.

Unquote
I have not gone through any surgery in the past before the one done at Medanata in Jan 2024. I have requested Star Health to provide the details of their investigation however the claim is denied.
How do I submit a report of surgery from 12 years before when I have never been operated prior to Jan 2024.