Policy Bazaar — money was deducted from my account but transaction failed from policy bazar website

As a new user i have paid my activa insurance from bharti axa for Rs924 my money was deducted from my account but transaction failed and there was a false statement that i have press the back button during payment website i have attached the screenshot of my bank account statement and mail which i have received from policy bazar
I request you to please refund my money as fast as possible
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There is registered a complaint Regards my no.[protected] and my car no.HR26AB0177
since 20 .Dec.2018 For Transfered Policy Ownership, But still no solution get from Policy Bazaar .Me allready Made Payment For Tranfered .
They give me several times .But still Pending .And not get any solution till now .

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