Policy Bazaar — Neither Insurance Policy nor Refund of Premium paid

I have paid Insurance Premium amounting to INR 91348 on Dec 7, 2020 towards renewal of health insurance for 3 years from Dec 11, 2020.

However as on Jan 3, 2021, neither Insurance Policy nor refund of Premium has been granted. There has been 5-8 follow-ups been made however every time Policy Bazaar executive is requesting for extended timeline.

Please intervene and close this matter on priority
Ref. ID[protected]
Old Policy No. : [protected] 002