[Resolved] Policy Bazaar — Paid on my end, support says not received.

[Resolved] Policy Bazaar — Paid on my end, support says not received.

D David2002 Jun 4, 2021 This thread was updated on Jun 4, 2021

I am in a mess. I tried to buy policy online after speaking to sales agent. First time, it failed. Then I tried again it went through. Now their portal says transactions failed twice. I called sales agent and she say on their end money has not come. Called up bank, they say money has been sent. So I am in a mess. There is no way to complain on PB. If I call PB they connect me back to the sales agent and she cannot do anything expect say, we did not get the money. I call up my bank support and they say, money has been sent. I am just banging my head now. +2 photos Was this information helpful? No (0) Yes (0)
Mar 5, 2021 Complaint marked as Resolved Refund was initiated after posting here Policy Bazaar customer support has been notified about the posted complaint. Mar 02, 2021 Updated by David2002 Wonder why this was marked as resolved. I paid for this yesterday. 1st March 2021. Not sure if PB looked at an old policy refund form Aug 18, 2020 (PB[protected] and marked this as resolved. I am referring to failed Transaction ID PG30133855 and Transaction ID PG30133452. Please clarify.
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Jun 4, 2021

I purchased a Two wheeler policy from policy bazar on 2/06/2021 and paid through upi phonepe, but payment status on policy bazaar shows me failed and my money of 1491₹ is debited from my account and Phonepe customer says money is successful received. And after calling customer care of policy bazaar they said to contact service department and on service department can't speak to representative, and also raise issue on portal but they don't answer ans even on email they don't answer now I'm messed up what to do