[Resolved] Policy Bazaar — policy bazaar is a fraud | |||||
Hi, My policy number - term plan[protected] This is with respect to my bhartiaxa term policy purchased via policy bazar in may'17 by paying two months premium in advance. Policy was issued on 10th july'17 with adjustment of only 1 month premium rather than 2 with a next due date of 10th aug'17. Then 2 deductions of 1411 each were made from my credit card on 9th aug'17 by ecs and one was refunded on 20th aug'17 with no intimation to me at all of any sort from pb side. Now i have rec'd notification from bhartiaxa that my aug'17 payment is still not paid to them and it is overdue. I called up their customer care and had to speak to 4 different people since they disconnected my call after few minutes when they got to know of my concern. One of them was shakti samar vishwas, emp id - dw04081 who convinced me by saying they will call me back after few minutes but they did not. I believe policy bazar is doing fraud with its customers because : They charged two months' premium but have not refunded extra 1 month premium even after 3 months Their ecs system is malfunctioning since it charged 2 months premium rather than one. They hung up my call when raise this concern with their customer care centre. Request to look into my concern and get the extra premium paid back and fix the ecs for monthly auto debit. Regards, Manoj mal Was this information helpful? | |||||
Oct 1, 2017 Complaint marked as Resolved Policy Bazaar customer support has been notified about the posted complaint. Verified Support Aug 31, 2017 Policy Bazaar Customer Care's response Dear Sir, Greetings from PolicyBazaar.com! Thank you for writing to us. As per the telephonic conversation with my colleague Mr. Pawan, please be informed that we are checking your concern with the concerned team for your Bharti AXA Term Plan. Kindly allow us time till 5th September'17 EOD to share an update on priority. In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected]. You can also Whatsapp us @ [protected], we will be happy to assist you. Regards, Abhijeet PolicyBazaar.com | |||||
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I do not understand one more thing that if I have the term plan with BhartiAXA how and why is Policy Bazaar charging premiums from my credit card on behalf of BhartiAXA.
Policy Bazaar must discontinue charging me on behalf of BhartiAXA. I believe there is no role of PolicyBazaar in my policy as soon as they refund or adjust my premium amounts which has been paid from me so far but PolicyBazaar has not further paid to BhartiAXA.
Regards,
Manoj Mal