Policy Bazaar — policy not issued even after 24 days of payment. customer care giving false assurances

Address:

30 RAJESHWAR NAGAR PHASE-2, Dehradun, Uttarakhand, 248001

This is my second complaint via email with regards to the above matter.
Had purchased a Health Insurance Policy from PolicyBazaar Dated: 10-Feb-2020, Booking ID:[protected]
After multiple calls to customer care all I get is assurance that says ''Sir kindly be patient, the policy will be issued in another 2-3 days'' but it has been more than 3 weeks now and there is no soft copy of policy issued.
My concern is that in case of an unfortunate event if I wish to make claims during this period, I will have to pay all the expenses from my pocket. On sharing this concern with the so called customer care I was assured that in such a case I can keep the Bills safe and will be reimbursed later, although there is no written proof if this in any email whatsoever!
Very irresponsible attitude from the support team.
I am very disappointed with this purchase!