Dear Policybazaar Team,
I am writing to express my deep frustration and disappointment with the service I have received regarding the portability of my health insurance from HDFC ERGO to Tata AIG.
I initiated the portability process on June 2, 2025, after a detailed discussion with your representative, Rohit, and proceeded with the payment. However, the KYC link provided did not function correctly. Despite promptly informing Rohit and sharing my Aadhaar details, I received no response or resolution.
Subsequently, I contacted Tata AIG directly and was informed that incorrect information had been submitted by Policybazaar. Tata AIG had already reached out to Rohit via email, but no corrective action was taken.
Later, I was contacted by Syam (around June 9 or 11), who assured me that the application would be rewritten and requested a repayment, promising policy coverage from June 14. I complied, but no policy was issued.
After multiple follow-ups and a complaint to your headquarters, I was only asked to wait further — without any resolution.
Eventually, I agreed to a revised effective date of July 1, 2025, with an inception date of June 10, 2025. Despite this, the inception date has not been updated in the Tata AIG policy document. From July 1 until now, there has been no proactive communication — only delayed email updates and no calls.
This lack of accountability and repeated delays are unacceptable. I request immediate action to:
1. Correct the inception date in the Tata AIG policy document.
2. Provide a written explanation for the delays and miscommunication.
3. Ensure no further lapses in service.
I look forward to your urgent response and resolution within the next 48 hours, failing which I will be compelled to escalate this matter to IRDAI and the Insurance Ombudsman.
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