Policy Bazaar — refund of two wheeler insurance

Address:	700082
Website:	www.policybazaar.com

Dear Sir,

On 6th September, 2017 I purchased a two wheeler insurance from site (https://www.policybazaar.com/) for my Motorbike Bajaj Avenger Street (150CC), Registration no. WB16AR2189 with Order number 50830610 for Insurer LVGI, but when I made a payment through Internet it showed that there is an error in the payment system an immediately I received an email from Policybazaar mentioning the same. But when I checked my Bank statement it showed me that Rs 1310.00 already got deducted against the purchase of my Policy.

I contacted my Bank and complained for a refund stating the email from your website. But after 15 days, my bank, SBI, confirmed that on 6th September, Policybazaar got the payment of Rs 1310 from my Bank, and they also gave me the transaction number which is IGABYVFFB3. Please see the screenshot what they have confirmed against my complain.

Now I am feeling extremely harassed by your website's operation on this, and want my money back ASAP. This was extremely shameful for a reputed company like you to treat customers like this. Your customer care already committed that they received the money on the said date as my bank already confirmed (A screenshot is attached for the confirmation about the money received byPpolicybazar). I mailed you so many time but didn't received a single mail from you about the issue. Please do what is necessary and return the money to my bank account (which was used to pay the policy amount of Rs 1310) as soon as possible.

Thanks & Regards,
Asmit Kumar
Kolkata
Mob: +[protected]