Policy Bazaar — regarding my payment and policy update

Address:

Chennai, Tamil Nadu, 600064

Have contacted customer care more than 5 times below are the commitments which is given by their consultants and nothing worked out.

my query: Unknowingly it got paid through policy bazaar paytm and asked team to review and tell me whether it has processed or not.

one consultant told me that money detected and will return me policy in 24hrs but till now i havent received yet.

Another consultant said like will check with my senior and come back to me but till now there is no response from team.

There is no response from this team and from 4th july.
i paid my policy on 3rd july for the vehicle TN11-M-9380.

Kindly help me on this.