Policy Bazaar — term plan refund pending

Address:

Chandrapur, Maharashtra, 442401

Dear policybazaar,

Its very unfortunate to start a conversation on such a terrible note, i hope this mail is being sent to somebody who acts responsibly and do not take customers for granted as some of your "tele representatives" from various non functioning departments take. My ordeal with pb started the day i thought of securing my future and that of my loved ones, for someone who claims to be a pioneer in providing the best insurance/investment options online you guys have proved to be a big zero.

I want you guys to realize as to what extent you can force someone to take the time of their busy schedule and invest in writing a mail to bring my concern to you.

Following is the pending refunds from your end for my non issued/cancelled policy booking id[protected], policy no. Op[protected]July 17'19) while your tele representatives conveniently lies to customers about the refund being provided within a week while in my case its been over a month, i want you all to analyze and be very specific to my following questions.
1. How many calls/emails/app messages i've send to what your responses where.
2. Since you record calls for quality assurance and training purposes do you refer to them or just sleep over it.
3. The refund policy states, the refund will be initiated in 15 days however when i called today one of your employees very casually said sir, you have to wait for some more time since eid & independence holidays have come i said i initiated the refund for both my policies long ago to which the response was; it only got updated on the 8th of aug (It was very convenient for the tele representative to blame the holidays for the delay in payment) whereas your policy doesn't mention 15 working days.

On top of it all, one of your tele executive had the audacity to call me and tell me and i quote "our vendor has initiated the payment, i am not sure it's not reflecting; i will go you a crm no. Please call you bank and get an update on your refund status". If that's not the heights of arrogance then i dont know what is. Instead of sorting my issue or showing any kind of remorse your employees are expecting me to followup on the delays, as if i haven't gone through a lot already.

"if you guys can make me run like hell to claim my due refund when i am alive, i should leave it to god to help my family to claim my assured sum amount on my demise".

I would also like to know if there is an option to raise a complaint against one particular employee mr. Mohammad istaqbal ahmed who has sold the above mentioned policy, he has conveniently lied to me and i have all the proofs (Messages, recorded calls etc), policy bazaar has accepted its mistake over the mails sent to me on several occasions but have failed to take an action on the employee or processed my refund.

Strict action has to be taken on the employee to set an example to avoid other employees/agents from cheating its customers.

Please refer to the attached pics.