Policy Bazaar — transaction issue

Hi Team,
https://www.vantagecircle.com/login
Yesterday i have done the transaction on policybazaar.com for my honda activa .
I was performing the transaction through your payment gateway and i paid the amount of 1095 and then after 5 secs the screen moved to step 2 again and I didnt get my policy page where I can able to download the ploicy of my Activa.

And my amount got deducted that time.

Then again I started from step 2 and then I moved to step 3 and paid the same amount and my amount got deducted and I got the policy and downloaded it.

But i lost my money for previous transaction and it didn't refunded.

Please find the attached screenshot for the transactions with reference number.

Can you please do the needful on the sane.

Transaction number on which the amount deducted and didn't get the policy as given below:
bank HDFC :[protected]