Policy Bazaar — vehicle insurance

I got my car insured through policy bazaar with the company new india assurance. It was clearly mentioned on their website that it is a cashless policy and the claims are guaranteed to be settled within 72 hours. My car met with an accident and i got the car repaired from the agency and i was refused cashless claim from the insurer company. I paid for the repair. After giving the insurance company my cancelled cheque and car repair bill i get to hear that the reimbursement would take atleast 7-8 days. This is not the kind of service i expected from policy bazaar. I am never going to deal with them again. I might as well cancel the term insurance plan i was buying for my mother through them.