Policybazaar — Fraud in EMI deduction

Dear Team,

FIRST COMPLAINT:-

Policy number :-[protected]

This policy I have taken for my family.
1. It was only for Deepak Jha & Aanchal Jha.
2. After sometime I did baby addition .
( At the time of baby addition they asked for payment of 2k something and at that time I have confirmed with your RM that the payment which you're asking for baby addition is it the addition process. Then she said "no sir this payment we are taking once for a year for your baby and the amount of 1459 which you were paying before baby addition you have to pay same EMI for rest of the year.")

But now the EMI amount of July month which deducted from my account is 1919. Firstly your team should have informed before increasing the EMI amount. Secondly after your RM assurance of not increasing the EMI amount you can't increase the EMI.
Third I am asking from last one week for the solution but no solution has been made. So i have decided to not continue the policy which I have taken for my family.

SECOND COMPLAINT:-

Policy number :- [protected]

This policy I have taken for my mother .
Please tell me what's the reason behind this policy EMI amount increased.
After asking about this your RM has told that he will do the refund for this policy but not for mine policy.

Now let me know from your side when I'll get refund??

Why I should pay extra amount because of your manager mistake??

This mail I have posted to policy bazaar team.