Policybazaar — health insurance renewal pending

It has been more than 15 days since making the payment but my health insurance policy papers have not been shared or processed. It is regarding apollo family floater plan application no 84049340

Even after making full payment of policy renewal on 16th dec i am yet to call me and my family insured. God forbids if anything happens i will be the most unfortunate person who paid to buy himself something which he is deprived o[censored]sing.

Chetan pw13714 was very regular until i paid the renewal amount. But once that was done he has already taken any pains of calling me back. I understand he said that it would take 4-5 days since i had opted to add a new family member. But it has been 16 days now and still there is no sight of my policy papers. Payment screenshot attached.

On your application tracking page the status is still showing payment done.
Kindly extend the best support or let me know the procedure that i can get my money back. Next i think i will lodge a complaint in consumer court or elsewhere.

Regards
Ravinder