[Resolved]  Pooja Electronics — Servicing of ifb washing machine

Address: Chennai, Tamil Nadu, 600020

We have purchased IFB FRONTDOOR 5 kg washing machine during the year 2005. Till 2015, the machine was running successfully without any major problems. During May 2015, the machine running was stopped and we called a IFB Service Dealer M/s Poona Electronics, Triplicate, Chennai 600 005 for servicing the unit. After their inspection, they instructed us to replace the MAIN CIRCUIT BOARD (PCB) which costs around Ra's.5800/- and a service charge of Ra's.300/- They replaced the PCB vied our Complaint No.719780 dated 23/05/2015. With Surprise, the Unit went malfunctioning today and we called the same service company for rectifying the unit. They now told the PCB they replaced during May 2015 is not working and requesting us to replace the same by spending again Ra's.5800/- for the same. This leads to lot of confusion and agony on the service company that the unit which was running successfully for the past 10 years without any issues, and the PCB changed by the service company was TOTALLY DEFAULT within 9 months period. We hereby request you to address the issue and change the PCB without cost to enable us to continue the TRUST we have with IFB electronics.
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Aug 5, 2021
Complaint marked as Resolved 
Jan 26, 2016
Updated by Rsn1972
Please read in the content IFB Service Dealer M/s Poona Electronics, Triplicate, Chennai 600 005 as IFB Service Dealer M/s Pooja Electronics, Triplicane, Chennai 600 005
 
2 Comments

Comments

Dear Sir,

We are unable to find your details in our database with this complaint number you provided.  Please provide an alternate number preferably the number you were using when you purchased / registered your product.

Alternatively you can email us at [protected]@ifbglobal.com and we will try
our best to meet your expectations.

IFB Team
We dont deal in this brand and there was no sale also as such from our side. Kidnyl rectify the company name from where the purchase was made as this doesnt belong to us..

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    Pooja Electronics Phone
    +91 22 2631 7741 [Head Office]
    +91 22 6177 0000 [Head Office]
    +91 22 2631 5173 [Head Office]
    Pooja Electronics Address
    37, Ground Floor, Laxmi Plaza, Laxmi Industrial Estate, Andheri (West), Mumbai, Maharashtra, India - 400053
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