Comments
We were in touch with the customer from the day we received the order.
We informed the customer that Lens was not ready in stock and will take some time to deliver the product, which is why it took a long time to deliver the product.
We are very apologies that the lens which customer received was damaged having some scratches on the lens,
We imminently apologize to the customer and arrange the return pickup for the same.
The customer was asking for the Refund but as per the policy we have to replace the product.
The customer was not ready to wait so we told the customer that we will send the replacement lens imminently once the return pickup was done.
And we ordered the lens from the dealer but it was taking time because of the transistor.
The customer was not ready to wait for 1-2 days.
We also inform the customer that we will refund the whole amount once we receive the damaged lens.
But the customer is not ready to wait.
Our representative has already spoken to the customer about the above-mentioned points.
We informed the customer that Lens was not ready in stock and will take some time to deliver the product, which is why it took a long time to deliver the product.
We are very apologies that the lens which customer received was damaged having some scratches on the lens,
We imminently apologize to the customer and arrange the return pickup for the same.
The customer was asking for the Refund but as per the policy we have to replace the product.
The customer was not ready to wait so we told the customer that we will send the replacement lens imminently once the return pickup was done.
And we ordered the lens from the dealer but it was taking time because of the transistor.
The customer was not ready to wait for 1-2 days.
We also inform the customer that we will refund the whole amount once we receive the damaged lens.
But the customer is not ready to wait.
Our representative has already spoken to the customer about the above-mentioned points.
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56%
Complaints
9
Pending
0
Resolved
5
+91 22 2631 7741 [Head Office]
+91 22 6177 0000 [Head Office]
+91 22 2631 5173 [Head Office]
37, Ground Floor, Laxmi Plaza, Laxmi Industrial Estate, Andheri (West), Mumbai, Maharashtra, India - 400053
We informed the customer that Lens was not ready in stock and will take some time to deliver the product, which is why it took a long time to deliver the product.
We are very apologies that the lens which customer received was damaged having some scratches on the lens,
We imminently apologize to the customer and arrange the return pickup for the same.
The customer was asking for the Refund but as per the policy we have to replace the product.
The customer was not ready to wait so we told the customer that we will send the replacement lens imminently once the return pickup was done.
And we ordered the lens from the dealer but it was taking time because of the transistor.
The customer was not ready to wait for 1-2 days.
We also inform the customer that we will refund the whole amount once we receive the damaged lens.
But the customer is not ready to wait.
Our representative has already spoken to the customer about the above-mentioned points.