I am extremely disappointed with the recent experience I had with Porter. On[protected], and earlier also, I booked a vehicle through the Porter app for urgent courier deliveries. However, the service was far from satisfactory:
The driver arrived late by over an hour without prior intimation. Even though Porter commits no other order serviced until previous order completed, the delivery delays show otherwise.
But the main complaint in on Porter customer service where ESCALATION MATRIX IS NON-EXISTENT. Option to talk to a customer care representative DOES NOT EXIST. NO ACCOUNTABILITY AND RESPONSIBILITY OF SERVICE. Drop down options are extremely limited and virtually a whitewash. So even after trying on the limited options, my complaint and issue remains unregistered and unresolved.
I request Porter to:
Overhaul and make the customer service present, effective, accountable and responsible to resolve complaints and issues.
If I do not receive a satisfactory resolution within 3 days, I will be compelled to escalate this matter to the consumer forum and share my experience across public platforms. And will move to an alternate courier service of course.
Booking ID: CRN[protected]
I hope Porter takes this complaint seriously and acts promptly. Was this information helpful? | 
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